Technical Support Coach II – SaaS, ERP, CRM

Octal Technical Solutions

. Mentor and develop Technical Coaches and Customer Support Specialists .

Posted 10/27/2026full-timePasig • PhilippinesJuniorMid-Level💰 ₱975,000 - ₱1,560,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mentoring and developing technical coaches and customer support specialists, with a strong focus on performance coaching in a metric-driven environment. Proficient in advanced troubleshooting, AI-enabled support solutions, and enhancing customer outcomes through effective training and resource creation.

Highest-signal resume keywords

Technical CoachingAdvanced TroubleshootingRealPage Platforms ProficiencyPerformance CoachingAI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Python CodingSQL Data AnalysisSaaS SupportProcess ImprovementTechnical Resource Creation

Soft Skills

MentoringInfluencingTrainingCommunicationLeadership

Tools & Technologies

SalesforceZendeskJIRAOneSiteKnock

Certifications & Qualifications

Learn2Lead CertificationLead2Succeed CertificationRealPage Product CertificationsCoaching Certification

Industry Keywords

Technical SupportSaaSERPProperty TechCustomer Outcomes

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Mentor and develop Technical Coaches and Customer Support Specialists
Provide advanced coaching, training, and troubleshooting support to frontline agents
Mentor Technical Coaches through influence and expertise
Drive technical capability building, escalation reduction, and process improvement
Promote adoption of AI-enabled support solutions
Provide hands-on coaching and create technical resources
Improve first-call resolution (FCR), escalation rates, and agent confidence
Enhance support effectiveness and customer outcomes

Requirements

What you’ll need

Bachelor’s degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Minimum 2 years experience as Technical Coach or equivalent role
Experience in Phyton, AI tools, automation, or scripting Preferred
Certification in Learn2Lead / Lead2Succeed
RealPage product certifications (multiple modules)
Coaching Certification
Proven experience in performance coaching in a metric-driven environment
1 year plus in coaching, training, or leadership role
Strong proficiency in RealPage platforms (OneSite, Knock, Accounting, etc.)
Advanced troubleshooting in SaaS environments
Working knowledge of SQL / data analysis
Working knowledge of ticketing systems (Salesforce, Zendesk, JIRA)
Basic to intermediate Phyton coding/scripting skills
Experience with AI tools and automation platforms

Benefits

Comp & perks

Complimentary meals while you're in the office
HMO coverage with up to two FREE dependents
Retirement savings plan
Leave conversion program
Life insurance coverage
Paid time off and company holidays