Credentialing Coordinator

Octave

. Collaborate with providers to complete enrollment applications and track progress across payor portals .

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credentialing processes and effective communication with stakeholders, utilizing AI tools to enhance workflow efficiency. Proficient in managing provider data across various payor portals while adhering to standard operating procedures.

Highest-signal resume keywords

Credentialing ExperienceProficiency in GSuiteExperience with CAQH and AvailityEffective Communication SkillsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CredentialingData VerificationProvider Data ManagementProcess DocumentationStandard Operating Procedures

Soft Skills

Strong Prioritization SkillsEmpathetic CommunicationProactive Customer ServiceConflict ResolutionAdaptability in Fast-Paced Environments

Tools & Technologies

GSuiteMS OfficeExcelSalesforceAI Tools

Industry Keywords

Provider EnrollmentPayor PortalsHealth PlansCredentialing CyclesInternal Stakeholders

About the role

Key responsibilities & impact

Collaborate with providers to complete enrollment applications and track progress across payor portals
Perform primary source verifications during initial and re-credentialing cycles
Establish and maintain relationships with internal and external stakeholders
Interact with health plans to ensure accurate provider data
Review and validate provider rosters across payor partnerships
Keep internal systems updated with current provider information
Support documentation of processes and procedures
Follow standard operating procedures to ensure information is complete, accurate, clear, and concise
Perform follow-up to ensure quality of work and completion of actions
Use AI tools to draft and refine communications in Octave’s tone
Search existing documentation before escalating questions
Run team-provided AI agents as instructed to improve efficiency and quality

Requirements

What you’ll need

1+ year experience in credentialing
Proficiency in GSuite, MS Office, and Excel
Experience using various portals and systems, such as CAQH, Availity, and Salesforce
Experience using enterprise search or chat tools such as Glean or Slackbot is preferred
Strong prioritization skills
Ability to follow management instructions and standard operating procedures
Comfort working in an ambiguous, fast-paced environment
Effective and empathetic communication, with ability to tailor messaging to the audience
Conflict resolution and de-escalation skills
Proactive approach to meeting customer needs
Comfort using AI tools in day-to-day workflows and willingness to improve work processes
Must be eligible to work in the United States without sponsorship now or in the future
Ability to work Monday to Friday, either 8am–5pm PST or 9am–6pm PST, with a one-hour lunch
Ability to sit for prolonged periods and work at a computer
Ability to communicate through virtual meeting applications such as Zoom and Google Meet
Ability to observe and communicate information on a company-provided laptop
Ability to move up to 10 pounds occasionally

Benefits

Comp & perks

$300 equipment reimbursement for new full-time employees to support a home office setup
Monthly reimbursement of up to $75 for internet and cell phone expenses for full-time employees
One High Deductible Health Plan (HDHP) and two PPO medical plan options
Dental and Vision coverage
Company-sponsored One Medical membership
401(k) with traditional and Roth options
Generous paid time off policy
Up to 15 paid company holidays
Accrued sick time
Company-paid Life, AD&D, and Disability insurance
Optional Pet, Legal, and Worksite plans, including Critical Illness, Hospital Indemnity, and Accident coverage
Paid parental bonding leave for full-time employees after 6 months, with leave increasing with tenure
Professional development reimbursement for role-related growth opportunities