Senior Business Operations – Network Optimization Manager

Octave

. Lead analytical and strategic work behind Octave’s provider network .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $142,000 - $176,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider network analysis, strategic planning, and operational improvement, with a strong focus on data-driven decision-making and stakeholder collaboration. Proficient in advanced modeling techniques and performance analysis to enhance provider utilization and network performance.

Highest-signal resume keywords

Provider Network AnalysisData-Driven Decision-MakingAdvanced Excel ModelingCross-Functional Initiative LeadershipQuantitative and Financial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecastingPerformance AnalysisProvider Segmentation StrategyOperational ImprovementModel DevelopmentKPI MonitoringMarket AssessmentUtilization Patterns AnalysisHiring Target Development

Soft Skills

Crisp CommunicationExceptional OrganizationStakeholder InfluenceCuriosityFollow-Through

Tools & Technologies

ExcelGoogle SheetsVirtual Meeting ApplicationsDashboardsReporting Tools

Industry Keywords

Healthcare ComplianceData Privacy RegulationsProvider CapacityClient DemandNetwork PerformanceOperational LeversStrategic PartneringClinical OperationsBusiness OperationsManagement Consulting

About the role

Key responsibilities & impact

Lead analytical and strategic work behind Octave’s provider network
Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities
Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations
Analyze slot supply, access gaps, provider capacity, and related operational and revenue implications
Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends
Recommend network expansion or contraction, panel participation, and other actions to improve access and network performance
Partner with Clinical Operations to improve provider utilization, retention, engagement, and performance
Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions
Monitor provider and network KPIs, investigate root causes, and recommend measurable improvements
Advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows
Lead initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results
Build reporting, dashboards, and recurring reviews covering provider supply, demand, utilization, retention, and network performance
Prepare executive and board-grade materials clarifying trends, implications, tradeoffs, and recommended actions
Provide provider and clinical-operations insights to inform Product priorities and requirements
Respond to ad hoc analysis requests from executives and external partners
Support strategic planning and due-diligence efforts related to the provider network and clinical operations
Serve as a strategic partner to Operations, Clinical, Growth, Finance, Product, and Data leaders

Requirements

What you’ll need

7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a comparable field
Familiarity with healthcare compliance and data privacy regulations is a plus
Track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results
Strong quantitative and financial acumen
Advanced Excel or Google Sheets modeling experience
Experience with business cases, forecasting, or performance analysis
Experience leading cross-functional initiatives and influencing stakeholders without direct authority
Exceptional organization and follow-through; ability to manage multiple priorities in a dynamic environment
Crisp written and verbal communication, including executive presentations
High agency, curiosity, and willingness to move between strategy and hands-on execution
Must be eligible to work in the United States without sponsorship now or in the future
Must be able to frequently communicate through virtual meeting applications such as Zoom and Google Meet
Must be able to observe and communicate information on a company-provided laptop
Ability to move up to 10 pounds on occasion

Benefits

Comp & perks

Equity program via Stock Options, subject to the applicable Equity Incentive Plan
$300 equipment reimbursement for home office setup for new full-time employees
Monthly reimbursement of up to $75 for internet and cell phone expenses for full-time employees
One High Deductible Health Plan (HDHP) and two PPO medical plan options
Dental and Vision coverage
Company-sponsored One Medical membership
401(k) with traditional and Roth options
Generous paid time off policy
Up to 15 paid company holidays
Accrued sick time
Company-paid Life, AD&D, and Disability insurance
Optional Pet, Legal, and Worksite plans, including Critical Illness, Hospital Indemnity, and Accident
Paid parental bonding leave after 6 months for birth, adoption, or foster placement; leave increases with tenure
Professional development reimbursement for role-related growth opportunities