Customer Service Advisor

Octopus Energy

. Represent the brand and be the voice of Octopus on a daily basis .

Posted 10/19/2026full-timeParis • FranceMid-LevelSenior💰 €34,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing residential energy contracts and providing solutions to customer inquiries. Proficient in analyzing energy consumption and explaining billing processes while maintaining a focus on customer satisfaction.

Highest-signal resume keywords

Customer ServiceContract ManagementEnergy Market KnowledgeBilingual CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ActivationEnergy Consumption MonitoringBilling ExplanationMonthly Payment ManagementData Analysis

Soft Skills

Self-DirectedCustomer-FocusedTeam PlayerAdaptabilityCuriosity

Industry Keywords

Energy MarketRenewable EnergyCustomer SatisfactionOperational DevelopmentSocial Assistance

About the role

Key responsibilities & impact

Represent the brand and be the voice of Octopus on a daily basis
Respond to customers’ needs primarily by phone, as well as by email and WhatsApp
Support customers in monitoring and reducing their energy consumption
Proactively review contracts and find solutions to issues encountered
Identify and analyze opportunities to improve the service and working methods
Contribute to the team’s development and growth on operational matters
Carry out additional assignments related to billing, customer satisfaction, or supporting vulnerable customers
Manage a portfolio of residential customers and assist them with managing their energy contracts
Handle contract activation, consumption monitoring, explanations of bills and monthly payments, payments, social assistance, and moves
Explain the specific features of the energy market and renewable energy

Requirements

What you’ll need

Self-directed, with a strong sense of responsibility
Customer-focused, with the ability to find solutions
Able to thrive in a changing environment and work effectively under pressure
Team player
Curious and comfortable working with numbers and customer bills
Outstanding spoken and written French
Ideally, able to hold a conversation in English

Benefits

Comp & perks

2 days of remote work per week
Opportunity to volunteer 3 days per year with nonprofit organizations through Komeet
Access to the Moka.care mental health platform
Company health insurance
Regular yoga classes
Dedicated support for sustainable mobility, including bicycles and public transportation
Friendly, fully equipped offices with complimentary snacks
Fully accessible premises for people with reduced mobility
Regular after-work events
Annual company-wide seminar
Equity participation
Special leave to get involved in a nonprofit project
Coverage of part of public transportation costs beyond the statutory minimum