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Customer Success Specialist – B2C
Octopus Energy. Represent the brand and respond to customer needs primarily by phone, as well as by email and WhatsApp .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support within the energy sector, focusing on contract management, billing, and consumption monitoring. Proficient in communicating complex information clearly and effectively in both French and English.
Highest-signal resume keywords
Customer Experience FocusContract ManagementBilling SupportEnergy Market KnowledgeBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ActivationConsumption MonitoringBilling ExplanationPayment SupportSocial Assistance
Soft Skills
AutonomyAccountabilityStress ManagementTeam CollaborationCuriosity
Industry Keywords
Energy ConsumptionRenewable EnergyCustomer SatisfactionOperational ImprovementVulnerable Customers
About the role
Key responsibilities & impact- Represent the brand and respond to customer needs primarily by phone, as well as by email and WhatsApp
- Support customers in monitoring and reducing their energy consumption
- Proactively review contracts and find solutions to issues encountered
- Identify and analyze opportunities to improve the service and working methods
- Contribute to the team’s development and growth on operational topics
- Carry out additional tasks relating to billing, customer satisfaction, and support for vulnerable customers
- Support a portfolio of residential customers in managing their energy contracts
- Manage contract activation, consumption monitoring and advice, explanations of bills and monthly payments, payment support and social assistance, as well as relocations
- Explain the specific features of the energy market and renewable energy
Requirements
What you’ll need- Be autonomous and accountable, and see tasks through to completion
- Be customer-experience focused and attentive to customers’ needs
- Thrive in a constantly evolving work environment
- Be able to handle stress and remain calm during peak periods or when dealing with challenging cases
- Enjoy and be comfortable working as part of a team
- Be curious and comfortable analyzing bills containing numerous figures
- Be authentic, friendly, and positive
- Excellent spoken and written French
- Ideally, be able to hold a conversation in English
Benefits
Comp & perks- Two days of remote work per week
- Opportunity to volunteer for associations for three days per year through Komeet
- Access to the Moka.care mental health platform
- Company health insurance
- Regular yoga classes
- Dedicated support for sustainable mobility, including bicycles and public transport
- Welcoming, fully equipped offices with complimentary snacks
- Fully accessible offices for people with reduced mobility
- Regular after-work events
- Annual company-wide seminar
- Equity participation
- Partial reimbursement of public transport costs beyond the statutory minimum
- Additional leave days to support an association-based project