Customer Support Specialist

Oddin.gg

. Act as the dedicated point of contact for global B2B clients during live trading events .

Posted 9/24/2026contractRemote • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global B2B client interactions during live trading events, with a strong focus on esports titles, match formats, and live betting workflows. Proficient in using back-office tools and maintaining operational integrity in a 24/7 environment.

Highest-signal resume keywords

Esports KnowledgeLive Betting WorkflowsJSON Response AnalysisBack-Office Tool ProficiencyIncident Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Match Integrity ChecksTournament Alignment ConfirmationAPI TroubleshootingData InvestigationOdds Analysis

Soft Skills

Clear CommunicationStructured Problem SolvingTime Management

Tools & Technologies

GrafanaFreyaJiraHubSpotIncident.io

Industry Keywords

B2B ClientsLive Trading EventsMarket StatesBet SettlementsRotating Shifts

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Act as the dedicated point of contact for global B2B clients during live trading events
Deliver clear, evidence-backed updates under time pressure
Investigate live data using back-office tools, Grafana, Freya, and log outputs
Verify market states, analyze odds, check JSON payloads, and resolve settlement disputes
Coordinate multi-client incident responses via incident.io
Escalate incidents with Trading, Product, Risk, and Customer Success teams
Perform match integrity checks and confirm tournament alignments
Update game parameters
Maintain accurate documentation in Jira and HubSpot
Collaborate with global offices, including Prague and Lima, on structured shift handovers
Help maintain flawless 24/7 operations

Requirements

What you’ll need

Solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements)
Comfort working with back-office interfaces
Ability to read JSON responses
Experience using browser developer tools
Basic API troubleshooting skills
Fluent spoken and written English
Structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues
Readiness to work rotating shifts, including weekends, in a 24/7 live environment

Benefits

Comp & perks

Fast-track potential into Senior Customer Support Specialist or Team Lead roles
Modern incident management, monitoring, and ticketing workflows
AI tools to streamline routine tasks
High-visibility ownership and direct influence on client trust