Oddin.gg

Customer Support

• Act as the dedicated point of contact for global B2B clients during live trading events
• Deliver clear, evidence-backed updates under time pressure
• Investigate live data using back-office tools, Grafana, Freya, and log outputs
• Verify market states, analyze odds, check JSON payloads, and resolve settlement disputes
• Coordinate multi-client incident responses via incident.io
• Escalate incidents with Trading, Product, Risk, and Customer Success teams
• Perform match integrity checks and confirm tournament alignments
• Update game parameters
• Maintain accurate documentation in Jira and HubSpot
• Collaborate with global offices, including Prague and Lima, on structured shift handovers
• Help maintain flawless 24/7 operations

Customer Support Specialist

Researcher

• Utilize, optimize, and fine-tune existing language models or train new models adapted to use cases
• Turn successful prototypes into reliable, maintainable, and observable production services
• Develop intelligent, automated systems that enhance customer-facing applications
• Contribute to dynamic, real-time commentary content for games such as FIFA and NBA, and interactive avatars
• Work with LLM frameworks, retrieval-augmented generation, and multimodal models processing language and vision
• Collaborate with ML engineers, product developers, and domain experts
• Design systems combining reasoning, tool use, and creative content generation

Customer Support Specialist

LLM Researcher