Director, Client Relations

Odyssey Relocation Management

. Partner with Global Operations leadership to drive engagement, performance, and overall client success .

Posted 9/22/2026full-timeMission Viejo • California • United StatesLead💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in global mobility strategy, client relationship management, and data-driven decision-making. Proven ability to lead projects, advocate for clients, and ensure compliance with data privacy regulations.

Highest-signal resume keywords

Global Mobility ExperienceClient Relationship ManagementData Analysis and ReportingProject ManagementConsultative Sales Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementMobility Strategy DevelopmentData InterpretationFinancial PlanningPerformance Monitoring

Soft Skills

Problem-SolvingCritical ThinkingCommunication SkillsTime ManagementDetail-Oriented

Tools & Technologies

Microsoft Office SuiteExcelPowerPointWord

Industry Keywords

Client SuccessCustomer AdvocacyInternational CompensationComplianceStakeholder Management

About the role

Key responsibilities & impact

Partner with Global Operations leadership to drive engagement, performance, and overall client success
Build strong client relationships through proactive communication, strategic insight, and problem-solving
Translate client policies and priorities across internal teams, suppliers, and stakeholders
Develop and execute account strategies supporting growth, retention, and profitability
Identify issues early and lead effective, solutions-focused resolution
Collaborate with Client Solutions to evaluate, customize, and evolve client mobility policies
Identify and support consultative growth opportunities across Odyssey products and services
Leverage data to monitor performance, uncover insights, and deliver actionable reporting on service levels, revenue, and billing
Ensure compliance with data access, handling, storage, and applicable data privacy regulations
Lead client meetings, presentations, proposals, and contract discussions
Advocate for clients with suppliers and partner with Odyssey Supply Chain to resolve issues
Support budgeting and financial planning with Operations leadership
Lead special projects and new client implementations for successful launches and long-term partnerships

Requirements

What you’ll need

Expertise working with global multinational clients and driving/designing mobility strategy aligned with clients’ business objectives
Strong judgment, problem-solving, critical-thinking, and decision-making skills
Responsive, detail-oriented, and able to multitask
Ability to work in a team environment and collaborate cross-departmentally
Innovative, resourceful, and able to manage stress and pressure
Clear, concise, and comprehensive written and verbal communication skills
Strong time-management skills
Flexibility with the ability to plan and organize
International compensation knowledge helpful
Customer advocacy and superior customer-service skills
Bachelor’s degree or equivalent professional experience is essential
Minimum 7 years of global mobility experience
At least 5 years in client-facing account management or client relations roles
Demonstrated expertise in account management and consultative soft sales skills
Strong analytical and process-oriented capabilities
Ability to interpret data and drive operational improvements
High level of accuracy and disciplined, detail-oriented approach
Proven project and portfolio management experience
Ability to manage multiple priorities and stakeholders
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Ability to thrive in a dynamic, growth-oriented environment with a hands-on and adaptable approach

Benefits

Comp & perks

Bonuses, commissions, benefits, and other incentives may be available
Travel opportunities to connect with clients in person