Odyssey Relocation Management

Director

• Partner with Global Operations leadership to drive engagement, performance, and overall client success
• Build strong client relationships through proactive communication, strategic insight, and problem-solving
• Translate client policies and priorities across internal teams, suppliers, and stakeholders
• Develop and execute account strategies supporting growth, retention, and profitability
• Identify issues early and lead effective, solutions-focused resolution
• Collaborate with Client Solutions to evaluate, customize, and evolve client mobility policies
• Identify and support consultative growth opportunities across Odyssey products and services
• Leverage data to monitor performance, uncover insights, and deliver actionable reporting on service levels, revenue, and billing
• Ensure compliance with data access, handling, storage, and applicable data privacy regulations
• Lead client meetings, presentations, proposals, and contract discussions
• Advocate for clients with suppliers and partner with Odyssey Supply Chain to resolve issues
• Support budgeting and financial planning with Operations leadership
• Lead special projects and new client implementations for successful launches and long-term partnerships

Director, Client Relations

Consultant

• Serve as the primary point of coordination and owner of the international relocation process, including permanent moves
• Deliver high-level customer service to relocating employees
• Manage international assignments or permanent relocations according to client policies
• Coordinate supply chain partners and advocate for relocating employees
• Coordinate with internal support functions to ensure successful relocation experiences
• Select and manage preferred global partners and ensure quality service delivery
• Communicate with client HR contacts and relocation leadership regarding employee and family issues
• Provide status updates, identify issues, offer solutions, and complete client projects and reports
• Interpret employee needs while balancing client policy and maintain communication throughout the assignment lifecycle
• Counsel employees on compensation and tax benefits, including COLA, housing allowance, hypothetical tax, and tax policy
• Administer expatriate compensation elements and maintain scheduled compensation updates
• Resolve unique customer concerns and identify process enhancement opportunities
• Follow data access, handling, storage, privacy, and company policy requirements
• Participate in client/prospect visits and presentations as needed
• Coordinate temporary housing, car shipments, home finding, travel authorization, and expense management
• Adhere to client policies and tax guidelines
• Use Odyssey’s operations system daily for notes and file management
• May support U.S. domestic relocations and work non-traditional hours for different time zones

Global Relocation Consultant, I, II, III

Auditor

• Review, audit, and code employee expense reports and supplier invoices for mathematical accuracy, policy adherence, and compliance with relocation tax regulations
• Create accurate and timely client invoices
• Manage expense inbox communications
• Review and audit multiple data resources for quality assurance
• Maintain business process documentation
• Perform other job-related duties as assigned
• Work closely with operations and supply chain teams on projects and tasks
• Report to the Director of Client Financial Solutions

Director, Client Relations

Global Relocation Consultant, I, II, III

Expense Auditor – Contractor