Lead IT Support Specialist

Office Depot

. Provide first-line support for hardware, software, and network issues via phone, email, or in person .

Posted 11/4/2026full-timeUnited StatesSenior💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-line IT support, including hardware, software, and network troubleshooting, while effectively utilizing tools such as Microsoft Office and SOTI. Possesses strong knowledge of warehouse technology systems and a commitment to mentoring junior team members.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Office ProficiencyDematic Systems KnowledgeMeraki Networking SkillsSOTI Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringApplications DevelopmentCablingPhysical NetworkingTechnical Problem DiagnosisAutomation KnowledgeAI KnowledgeMobile Device ManagementDocumentation ProductionLean Philosophy

Soft Skills

Excellent Communication SkillsMentoring

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointZebra ScannersLexmark PrintersSOTIDematic SystemsMeraki Networking

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology

Industry Keywords

Warehouse SupportDistribution CenterLogisticsOperational EnvironmentsOn-Call Support

About the role

Key responsibilities & impact

Provide first-line support for hardware, software, and network issues via phone, email, or in person
Provide in-person support in a warehouse environment, including warehouse technology and systems such as Dematic and sortation equipment
Produce documentation, reports, and training materials using Microsoft Word, Excel, and PowerPoint
Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment
Manage and support mobile devices with SOTI
Support Zebra scanners and printers and Lexmark printers
Support Meraki networking, including cabling and physical networking, and serve as Smart Hands for remote teams
Mentor junior team members
Perform routine updates, backups, and system monitoring
Assist users with account setup, password resets, software installations, and general IT inquiries
Apply Claude, AI, and automation to streamline support workflows and improve resolution times
Maintain accurate records of support requests, solutions, and system changes
Participate in an on-call support rotation
Travel occasionally to company locations for projects, implementations, and operational initiatives

Requirements

What you’ll need

Bachelor's degree or equivalent experience in Computer Science or Information Technology
Minimum 6 years of experience in Systems Engineering / Applications Development
Experience providing IT support in warehouse, distribution center, logistics, retail, or operational environments
Proficiency with Microsoft Word, Excel, and PowerPoint
Experience with Dematic and sortation systems
Experience with SOTI
Experience with Lexmark and Zebra printers/scanners
Experience with Meraki networking
Hands-on skills in cabling, physical networking, and Smart Hands support
Knowledge of Claude, AI, and automation
Fundamental engineering knowledge applied to hardware, networking, and automated material handling systems
Working knowledge of lean philosophy
Excellent English written and verbal communication skills
Willingness to participate in an on-call rotation of roughly one week every other month
Willingness and ability to travel up to a few days per month

Benefits

Comp & perks

401(k)
Benefits package
Incentive program eligibility
Opportunities to move and grow within the organization