Senior Manager, Digital Experience

Office Depot

. Own the end-to-end online shopping experience for the Office Depot Business platform .

Posted 10/20/2026full-timeBoca Raton • Florida • United StatesSenior💰 $106,500 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end online shopping experience, optimizing digital merchandising strategies, and leading cross-functional teams to enhance customer engagement and satisfaction. Proficient in utilizing analytics and personalization strategies to drive eCommerce performance and conversion rates.

Highest-signal resume keywords

Ecommerce Strategy DevelopmentBloomreach ImplementationWeb Analytics ProficiencyTeam ManagementAgile Development Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EcommerceDigital MerchandisingUX OptimizationA/B TestingProduct Taxonomy ManagementSearch AnalyticsPersonalization StrategiesCross-Sell/Upsell ToolsAI in EcommerceRetail Ecommerce

Soft Skills

Strong CommunicationInterpersonal SkillsRelationship BuildingMultitaskingPrioritization

Tools & Technologies

Adobe AnalyticsGoogle AnalyticsGoogle AdsShopifyVtexRithumCriteo

Certifications & Qualifications

Bloomreach Certification

Industry Keywords

B2B EcommerceOffice SuppliesBusiness ServicesAgile/ScrumConsumer-Facing Brand

About the role

Key responsibilities & impact

Own the end-to-end online shopping experience for the Office Depot Business platform
Set the digital experience roadmap and manage a small team
Optimize on-site search relevance, ranking, synonyms, merchandising rules, and search analytics in Bloomreach
Manage the creation and optimization of category, campaign, and content pages
Maintain and evolve site navigation, category structure, and product taxonomy
Define and prioritize A/B and multivariate tests
Implement personalization strategies across search, content, and merchandising with analytics and product teams
Identify customer-journey friction points and improve usability and performance with UX/design and product teams
Hire, coach, and manage analysts/specialists; set goals, review work, and develop talent
Collaborate with IT/engineering, marketing, merchandising, and customer insights teams
Ensure search, content, and site-structure changes follow change-control, brand, accessibility, and compliance standards
Improve conversion, engagement, and customer satisfaction

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Degree in Business, Marketing, or related field, or equivalent experience
Minimum 8 years of experience
Experience in eCommerce, digital merchandising, UX, or related digital experience roles
2–3 years managing a team
Experience in B2B eCommerce or the office supplies/business services industry
Bloomreach certification or hands-on implementation experience
Background in agile/scrum delivery environments
Expert working knowledge of Agile development processes
Experience developing and communicating ecommerce strategies, plans, and business results
Strong experience with web analytics software such as Adobe Analytics, Google Analytics, Google Ads, or similar platforms
Strong experience with ecommerce, marketplace, and monetization platforms such as Shopify, Vtex, Rithum, and Criteo
Experience with cross-sell/upsell recommendation tools
Experience leveraging AI in development and execution of ecommerce products and experience optimization strategies
Strong business acumen and results-driven mindset
Deep experience in retail ecommerce with a consumer-facing brand
Strong communication and interpersonal skills
Ability to build relationships with cross-functional partners in a diverse organization
Ability to multitask and prioritize
Sound management and administrative abilities
Ability to work onsite Monday–Thursday at the Boca Raton, Florida headquarters

Benefits

Comp & perks

401(k)
Benefits package
Competitive salary
Opportunities to move and grow within the organization
Potential eligibility for an incentive program