IT Operations Lead

Office Hours

. Serve as the first point of contact for company-wide IT and systems questions .

Posted 10/8/2026full-timeSan Francisco • California • United StatesSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and systems administration, with a strong focus on security program management, SaaS stack ownership, and AI tool implementation. Capable of training and supporting employees while managing hardware and software procurement and lifecycle.

Highest-signal resume keywords

IT Operations ManagementSecurity Program ManagementGoogle Workspace AdministrationMDM for Mac Fleet ManagementSaaS Stack Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationSecurity ToolingAccess ManagementEndpoint SecurityVulnerability ManagementIncident ResponseAI Tool ImplementationSaaS ManagementMDM Configuration

Soft Skills

Service-Oriented ApproachStrong JudgmentTraining and SupportCollaboration with Non-Technical Colleagues

Tools & Technologies

Google WorkspaceOktaMDM SolutionsAI ToolsSaaS Applications

Industry Keywords

Access ReviewsSecurity ConfigurationsMulti-Site Network SetupAV ManagementLifecycle Tracking

About the role

Key responsibilities & impact

Serve as the first point of contact for company-wide IT and systems questions
Triage and resolve hardware, software, and access issues
Build documentation and guidance for self-service and effective AI tool use
Own hardware procurement, deployment, lifecycle tracking, inventory, and budget
Manage MDM enrollment and configuration across a distributed Mac fleet
Administer identity provider and SSO; manage role-based access and conduct access reviews
Administer the SaaS and AI tool stacks
Evaluate and implement tools; manage vendors, contracts, renewals, licenses, seat allocation, and spend consolidation
Maintain network, connectivity, printers, peripherals, conference rooms, and all-hands AV across San Francisco and New York offices
Execute technical onboarding and offboarding, including provisioning, deactivation, access revocation, asset recovery, license reclamation, and data retention
Implement and maintain security configurations and support remediation work
Partner with security owners, Legal, and Compliance
Build scalable runbooks, workflows, and automation
Train and support employees on AI tools and advise leadership on adoption, cost, and appropriate use

Requirements

What you’ll need

5 to 8 years in IT operations or systems administration
Experience as the sole or first IT hire, or equivalent experience operating with a high degree of autonomy
Hands-on experience owning or supporting security programs and practices, including access management, endpoint security, vulnerability management, security tooling, and incident response
Fluent, daily use of AI tools and ability to teach others
Strong hands-on administration of Google Workspace
Experience with an identity provider such as Okta
Mac fleet management through an MDM
Demonstrated ownership of a modern SaaS stack, including access management, licensing, and cost control
Sound judgment about what to handle independently and what to escalate
Patient, service-oriented approach with non-technical colleagues
Experience configuring security controls against an established framework
Multi-site network and AV setup
Ability to work from the San Francisco office 3 days per week
Bonus: Direct experience driving AI adoption across a non-technical population or advising leadership on AI tooling decisions

Benefits

Comp & perks

Equity
Medical, dental, and vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off policy and company holidays
Annual company off-sites
Parent-friendly policies
Remote flexibility
Paid family leave
Discretionary performance bonus