OfficeRnD

Security Engineer

• Identify and mitigate vulnerabilities within the security architecture
• Maintain and exceed compliance with SOC 2 and ISO 27001 standards
• Direct security dialogue with customers and partners
• Conduct internal audits, access reviews, and security training sessions, including phishing awareness programs
• Implement and refine risk management strategies
• Develop, enforce, and periodically review information security policies and procedures
• Serve as the primary information security advisor within the organization
• Promote a proactive approach to data protection and compliance

Information Security – Compliance Engineer

Customer Support

• Own Customer Success for the Flex product line, including retention, the Customer Success team and post-purchase customer experience
• Directly manage Customer Success Manager and Strategic Account Director teams during the organizational transition
• Lead leadership, performance, operating model and cross-functional customer outcomes as the organization evolves
• Own gross and net revenue retention, logo churn, forecasting, renewals and expansion against plan
• Set performance standards, coach, hire and establish the operating cadence for distributed teams
• Manage portfolio allocation, coverage-model execution, playbooks, account planning and renewal reviews
• Advise on complex strategic renewals and at-risk mitigation, and approve commercial terms within an agreed threshold
• Hold the Technical Account Management function to its objectives through the coverage model and health scorecard
• Own technical health across the strategic customer book
• Resolve escalations to Director level, including customer-facing plans
• Ensure high-quality customer signals flow into the CX intake process and improve the Customer Success motion
• Improve Customer Success operations using AI, automation and customer data across account preparation, risk identification, communications, forecasting, playbooks and workflows
• Deliver NRR and GDR against plan with reliable forecasting
• Surface retention risk early enough to act
• Build a resilient team and leadership bench through transition
• Ensure Technical Account Management contributes measurably to retention in top accounts
• Travel internationally 3–5 times per year

Information Security – Compliance Engineer

Director, Customer Experience