Store Business Manager

Officeworks

. Lead and motivate a large team to deliver exceptional customer experiences .

Posted 9/23/2026full-timeBrisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in guiding large retail teams, focusing on customer experience, operational excellence, and financial performance. Capable of translating business strategies into actionable steps while fostering a positive and safe work culture.

Highest-signal resume keywords

Leadership SkillsTeam DevelopmentCommercial AcumenKPI ManagementOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementP&L ManagementSales MaximizationExpense ManagementCompliance Standards

Soft Skills

Motivational SkillsPeople-First MindsetAccountabilityEngagementCustomer-Focused Culture

Industry Keywords

Retail ManagementCustomer ExperienceHigh-Performing TeamsSafety and WellbeingBusiness Strategy

About the role

Key responsibilities & impact

Lead and motivate a large team to deliver exceptional customer experiences
Coach and develop team members, building capability and future leaders
Drive safety and wellbeing as a priority
Own store performance and maximise sales, margin, profitability, and commercial success
Manage expenses and financial performance
Champion operational excellence, compliance, and high standards
Connect daily operations with broader business strategy
Translate business goals into simple, actionable steps
Foster accountability, engagement, and a customer-focused sales culture

Requirements

What you’ll need

Proven experience guiding large, high-performing teams
Background leading large retail teams of 30+ people
Strong leadership and motivational skills with a people-first mindset
Commercial acumen with experience managing KPIs, budgets, and P&L
Flexibility to work across the span of hours
Passion for creating a safe, positive, and high-performing culture
Ability to translate business strategy into clear, actionable messages for the team

Benefits

Comp & perks

Flexibility to suit individual needs
Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and wider Wesfarmers brands
Officeworks benefits program with exclusive discounts and perks across entertainment, travel, lifestyle, and health
Growing Families Policy
Employee Assistance Program (EAP)
Ongoing mental health and wellbeing programs
Flexible Public Holidays Policy
Learning and development programs
Career opportunities across the broader Wesfarmers Group