Store Business Manager

Officeworks

. Lead and motivate a large team to deliver exceptional customer experiences .

Posted 11/11/2026full-timeCampbellfield • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing large retail teams, driving operational excellence, and maximizing store performance while fostering a customer-focused culture. Capable of translating business strategies into actionable plans and ensuring compliance with high standards.

Highest-signal resume keywords

Leadership ExperienceCommercial AcumenKPI ManagementRetail Team ManagementCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementP&L ManagementOperational ExcellencePerformance ManagementSales Maximization

Soft Skills

Motivational SkillsCoaching and DevelopmentCommunication SkillsEngagement BuildingAccountability

Industry Keywords

Retail EnvironmentCustomer ExperienceSafety and WellbeingHigh-Performing CultureBusiness Strategy

About the role

Key responsibilities & impact

Lead and motivate a large team to deliver exceptional customer experiences
Coach and develop team members, building capability and future leaders
Drive safety and wellbeing as a priority
Own overall store performance and maximise sales, margin, profitability, and commercial success
Manage expenses and store performance
Champion operational excellence, compliance, and high standards
Connect day-to-day operations with broader business strategy
Communicate clear, consistent messages and translate business goals into actionable steps
Foster accountability, engagement, and a customer-focused sales culture

Requirements

What you’ll need

Proven experience leading large, high-performing teams
Background leading large retail teams (30+ minimum)
Strong leadership and motivational skills with a people-first mindset
Commercial acumen and experience managing KPIs, budgets, and P&L
Flexibility to work across the span of hours
Passion for creating a safe, positive, and high-performing culture
Ability to translate business strategy into a clear, understandable message for the team
Customer-focused mindset
Experience in a fast-paced retail environment

Benefits

Comp & perks

Flexibility to suit individual needs and maintain work-life balance
Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and wider Wesfarmers brands
Officeworks benefits program with exclusive discounts and perks across entertainment, travel, lifestyle, and health
Growing Families Policy
Employee Assistance Program (EAP)
Ongoing mental health and wellbeing programs
Flexible Public Holidays Policy for cultural or religious holidays
Learning and development programs
Career opportunities across the broader Wesfarmers Group