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Ofload

Commercial Analyst

Ofload

. Own end-to-end Issues & Claims handling, resolving every case quickly, accurately, and on sound commercial terms .

Posted 9/25/2026full-timeSydney • AustraliaMid-LevelSenior💰 A$75,000 - A$85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Issues and Claims handling, with a focus on delivering commercial outcomes and optimizing pricing strategies. Proficient in building data-driven insights and workflows to enhance operational efficiency and support revenue generation.

Highest-signal resume keywords
Issues And Claims HandlingCommercial Outcomes DeliveryExcel Or Google Sheets ProficiencyCross-Functional CollaborationLogistics Or Supply Chain Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Issues HandlingClaims ManagementDocumentation StandardsPricing StrategyData AnalysisWorkflow OptimizationFinancial AcumenModel Building
Soft Skills
Influencing Without AuthorityOwnershipAdaptabilityResilience
Industry Keywords
Tech Scale-UpLogisticsMarketplaceHigh-Growth BusinessRevenue Operations

About the role

Key responsibilities & impact
  • Own end-to-end Issues & Claims handling, resolving every case quickly, accurately, and on sound commercial terms
  • Set standards for documentation, coding, and approvals; escalate high-value or complex cases
  • Manage off-platform Issues & Claims to create revenue opportunities without unsustainable complexity
  • Partner with Product to prioritise and ship features strengthening commercial and pricing capability
  • Move manual, off-platform processes into the core platform
  • Identify inefficiencies and build templates, checklists, and workflows to reduce rework
  • Work with Finance on charging, crediting, accruals, and disputes
  • Help Operations identify root causes of commercial and process issues
  • Give Sales and Commercial data, insight, and precedent for pricing negotiations
  • Build and own processes that keep rate cards and invoices accurate

Requirements

What you’ll need
  • Track record of delivering commercial or pricing outcomes in a similar role
  • Experience in a tech scale-up, logistics, marketplace, or other high-growth business
  • Strong Excel or Google Sheets skills, including building models from scratch
  • Ability to turn a spreadsheet into a story people act on
  • Confidence working across teams and influencing without formal authority
  • Ownership and follow-through
  • Adaptability and resilience under pressure
  • Logistics or supply chain experience in pricing, margin, or revenue operations is a bonus, not essential

Benefits

Comp & perks
  • Hybrid work arrangements, including remote work options
  • Additional leave for volunteering, celebrations, and personal milestones
  • $500 learning and development budget
  • In-house workshops and Lunch & Learns
  • Annual Summer Camp offsite
  • Weekly catered breakfast
  • Monthly team lunch
  • Snacks
  • Morning brew of your choice at a local cafe
  • Quarterly celebrations and team events
  • Table tennis, board games, and an office library