Ofload

Analyst

• Own end-to-end Issues & Claims handling, resolving every case quickly, accurately, and on sound commercial terms
• Set standards for documentation, coding, and approvals; escalate high-value or complex cases
• Manage off-platform Issues & Claims to create revenue opportunities without unsustainable complexity
• Partner with Product to prioritise and ship features strengthening commercial and pricing capability
• Move manual, off-platform processes into the core platform
• Identify inefficiencies and build templates, checklists, and workflows to reduce rework
• Work with Finance on charging, crediting, accruals, and disputes
• Help Operations identify root causes of commercial and process issues
• Give Sales and Commercial data, insight, and precedent for pricing negotiations
• Build and own processes that keep rate cards and invoices accurate

Commercial Analyst