Senior Analyst, Customer Experience

OGC Global

. Lead assigned client projects and workstreams from planning through delivery .

Posted 9/24/2026full-timeRemote • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management capabilities, including planning, monitoring, and delivering client projects while effectively communicating insights and recommendations. Possesses deep knowledge of the life insurance industry and excels in client relationship management and analytical problem-solving.

Highest-signal resume keywords

Project ManagementClient CommunicationAnalytical SkillsMarket ResearchLife Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningData AnalysisPresentation DevelopmentTimeline ManagementStakeholder Management

Soft Skills

Problem-SolvingAttention to DetailTeam LeadershipRelationship BuildingIndependent Work

Tools & Technologies

PowerPointExcelResearch PlatformsAnalytics Platforms

Industry Keywords

Customer ExperienceFinancial ServicesInsuranceMarket TrendsCustomer Journey

About the role

Key responsibilities & impact

Lead assigned client projects and workstreams from planning through delivery
Maintain project plans, timelines, milestones, and deliverables
Monitor project progress and proactively identify and resolve risks or challenges
Manage multiple workstreams and priorities simultaneously
Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives
Lead client meetings, project discussions, and status updates
Communicate project progress, findings, recommendations, and next steps
Identify opportunities to add value and improve the client experience
Analyze quantitative and qualitative research data to identify meaningful trends and insights
Develop analyses and translate findings into actionable recommendations
Develop and review client-facing presentations, reports, and other deliverables
Support customer experience, market research, and customer journey initiatives
Develop knowledge of the life insurance industry, including customer needs, products, and market trends

Requirements

What you’ll need

4–7+ years of experience in market research, customer experience, consulting, analytics, or a related field
Experience working with financial services and/or insurance clients; life insurance experience strongly preferred
Experience managing projects, workstreams, timelines, and multiple stakeholders
Experience coordinating or managing junior team members
Strong analytical and problem-solving skills
Excellent client communication and presentation skills
Strong attention to detail and ability to manage multiple priorities
Ability to take ownership and work independently while effectively leading a supporting team
Strong proficiency in PowerPoint and Excel; experience with research and analytics platforms is a plus
Comfortable working in a fast-paced, client-focused consulting environment