OGC Global

Research Analyst

• Serve as a central liaison connecting Operations, UX, and Research teams
• Align project goals and streamline workflows
• Execute daily research workstreams
• Pull routine dataset reports
• Validate survey and data outputs using Excel and internal tools
• Manage competing priorities during high-volume periods
• Review data for accuracy
• Synthesize findings into clear reports
• Share actionable, logical recommendations with stakeholders
• Coordinate research activities and support project execution from research through implementation

Market Research Analyst – 6 Month Contract

Customer Support

• Lead assigned client projects and workstreams from planning through delivery
• Maintain project plans, timelines, milestones, and deliverables
• Monitor project progress and proactively identify and resolve risks or challenges
• Manage multiple workstreams and priorities simultaneously
• Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives
• Lead client meetings, project discussions, and status updates
• Communicate project progress, findings, recommendations, and next steps
• Identify opportunities to add value and improve the client experience
• Analyze quantitative and qualitative research data to identify meaningful trends and insights
• Develop analyses and translate findings into actionable recommendations
• Develop and review client-facing presentations, reports, and other deliverables
• Support customer experience, market research, and customer journey initiatives
• Develop knowledge of the life insurance industry, including customer needs, products, and market trends

Senior Analyst, Customer Experience

• Manage research projects, including vendor management, stakeholder communication, operational oversight, and consistency across large-scale trackers
• Coordinate cross-functional teams and manage data flow from multiple internal and external sources
• Provide project management and analytical support, including detailed project plans, progress tracking, and resource management within scope, budget, and timelines
• Support survey design by defining objectives, creating survey instruments, and implementing quality control measures
• Develop ad-hoc reports by synthesizing complex data into actionable insights and recommendations
• Produce clear, professional PowerPoint presentations and reports communicating findings to stakeholders
• Provide managers and clients with succinct updates, progress reports, key findings, and recommendations
• Deliver consulting projects directly to clients and senior stakeholders

Market Research Analyst – 6 Month Contract

Senior Analyst, Customer Experience

Senior Market Research Analyst