Customer Support Operator

OGE Energy Corp.

. Serve primarily as an Operator, with secondary responsibilities as a Customer Support Advocate .

Posted 9/30/2026full-timeOklahoma City • Oklahoma • United StatesJuniorMid-Level💰 $40,768 - $50,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high call volumes and resolve inquiries effectively. Proficient in data entry and familiar with SAP and customer relationship management software.

Highest-signal resume keywords

Customer Service ExperienceSAP CICO ProficiencyGenesys Soft Phone UsageData Entry SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer Relationship Management SoftwareSAPSoft Phone OperationProblem Resolution

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementMultitaskingCommunication Skills

Tools & Technologies

MS Office SuiteGenesys Soft PhoneCADS ViewIHUBIDashboards

Certifications & Qualifications

High School Diploma/GEDPre-Employment Drug Screen

Industry Keywords

Call CenterCustomer ServiceVoIPFirst-Call ResolutionOGE Service Territory

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve primarily as an Operator, with secondary responsibilities as a Customer Support Advocate
Perform customer service functions by telephone or direct contact
Respond to customer inquiries and resolve problems relating to company products and services
Input customer and problem-resolution information into software management systems
Communicate relevant information to appropriate company personnel
Perform data entry in supporting business systems, including SAP, while interacting with customers by phone
Research account details to achieve first-call resolution
Make outbound soft-phone calls while entering data into business-unit software systems
Handle inbound customer calls through a VoIP soft phone
Perform clerical data entry for job requests, status checks, and updates
Refer complex questions and problems to higher levels while following established procedures
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
2 years related call center and/or customer service experience
Ability to pass customer service assessment testing
Ability to use a personal computer with MS Office Suite and other applications
Strong interpersonal, communication, organizational, time-management, and multitasking skills
Ability to answer a high volume of calls and/or emails daily
Ability to provide inbound residential customer service using a soft phone and customer relationship management software
Ability to learn and utilize SAP CICO, Genesys Soft Phone, CADS View, OGE Customer Service processes and procedures for OK and AR customers, OGE Service Territory, iHUB, OGE Service Contract Processing, Equifax Credit Checks, OGE Impersonation, Web Support, and iDashboards
Pre-Employment Drug Screen
May be required to work overtime, weekends, holidays, non-standard schedules, on-call, and call-outs

Benefits

Comp & perks

May be afforded the opportunity to work from home if performance guidelines are met, high-speed internet is available, and a clean, safe workspace can be maintained
Opportunity to work overtime, weekends, and holidays