OGE Energy Corp.

Product Manager

• Serve as the primary interface between the business and technology services.
• Align business partner needs with technology services and work with business leaders and key contributors to understand priorities and capture business demand.
• Translate business demand into actionable work for project delivery teams.
• Facilitate ongoing technology innovation and act as the IT business partner for product delivery teams.
• Work with enterprise architecture and IT governance teams to ensure projects follow appropriate standards and practices.
• Develop and champion product vision, strategy, and roadmap for a product within a product area.
• Develop product roadmaps with stakeholders aligned to organizational and business-line objectives.
• Communicate product vision to product owners and development teams and guide delivery against the vision.
• Drive product lifecycle processes, including research, competitive analysis, planning, requirements development, and product delivery.
• Assess user experience delivered by product features.
• Establish KPIs and goals, track results, and evaluate success or failure.
• Build stakeholder relationships, identify business needs, implement processes and practices, and monitor progress and results.
• Understand and articulate the overall portfolio vision.
• Solve business needs through technical applications.
• Make technical delivery approach decisions on moderately to highly complex issues with minimal direction.
• Address product effectiveness and manage customer perceptions of deficiencies.
• Own the product portfolio and contribute to continuous improvement of product lifecycle initiatives.
• Gather and articulate project requirements with stakeholders.
• Evaluate electric utility industry trends, legal and regulatory conditions, competitive products, and marketplace technology changes.
• Balance stakeholder needs with cost and benefit considerations.
• Influence department strategy based on existing and future technology assets.
• Perform other duties as assigned.

Senior IT Product Manager – ServiceNow

• Partners with Business Leaders to analyze priorities, capture business demands, and translate them into meaningful actions for the Product delivery team
• Advises and recommends relevant products, solutions, procedural changes, and evaluates results
• Supervises daily activities of the team and sets priorities for task or process completion
• Defines, tracks, and communicates key performance indicators with the project manager
• Defines, leads, and manages the product line life cycle with business sponsors, stakeholders, and product owners
• Identifies opportunities for new or expanded products and services, functionality enhancements, and other modifications
• Manages strategic direction within budget parameters and strategic themes
• Translates Epics into Features, manages and prioritizes work flow and program backlog
• Clarifies requirements and makes commitments for phases, iterations, or sprints
• Defines Features, determines success criteria, and validates solutions based on customer needs
• Identifies product issues and facilitates corrective actions, including prioritization, delegation, and follow-up audits
• Develops market and competitor trend knowledge to position the business unit for success
• Reviews strategies and target markets, develops value propositions, and recommends account and segment plans
• Manages product changes from recommendation and approval through communication and implementation
• Defines and documents product vision and 2–5-year product roadmaps with business partners
• Aligns stakeholders and removes blockers while driving clarity and sound judgment
• Supervises direct reports and aligns external resources supporting projects and products
• Assists with tool and template development for the product management community of practice
• Advocates for business needs across product lines

Supervisor, Product Management

Customer Support

• Serve primarily as an Operator, with secondary responsibilities as a Customer Support Advocate
• Perform customer service functions by telephone or direct contact
• Respond to customer inquiries and resolve problems relating to company products and services
• Input customer and problem-resolution information into software management systems
• Communicate relevant information to appropriate company personnel
• Perform data entry in supporting business systems, including SAP, while interacting with customers by phone
• Research account details to achieve first-call resolution
• Make outbound soft-phone calls while entering data into business-unit software systems
• Handle inbound customer calls through a VoIP soft phone
• Perform clerical data entry for job requests, status checks, and updates
• Refer complex questions and problems to higher levels while following established procedures
• Perform other duties as assigned

Customer Support Operator

Technician

• Perform maintenance and repairs to ensure optimum efficiency and safety of company cars, trucks, cranes, tractors, forklifts, trenching equipment, trailers, portable air compressors, and hydraulically operated equipment
• Diagnose and repair conventional and electronic ignition systems, emission systems, electrical components, gauges, lighting, remote start/stop and throttle controls, and air conditioning systems
• Replace hydraulic components on aerial platforms, digger derricks, cranes, and power-operated equipment
• Diagnose, repair, and rebuild starting and electrical generating devices, steering systems, suspension systems, and drive shafts
• Diagnose, repair, and rebuild mechanical, electric, hydraulic, and air brake systems, including fuel systems, computerized carburetors, and fuel injection
• Gather and analyze information to determine safe and effective courses of action
• Resolve technical questions and problems, escalating only the most complex issues
• Follow operating procedures, operating practices, approved work methods, and standard testing practices
• Perform inspections, preventive maintenance, diagnostics, repairs, equipment testing, and documentation
• Attend technical schools to stay current on technologies and industry standards
• Perform other duties as assigned

Fleet Technician

• Serve as the primary interface between business partners and technology services
• Align business partner needs with technology services and translate priorities into actions for project delivery teams
• Facilitate ongoing technology innovation for the business
• Act as IT business partner for work delivered by product delivery teams
• Work with enterprise architecture and IT governance teams to ensure projects follow appropriate standards and practices
• Develop and champion product vision, strategy, and roadmap for assigned products
• Develop product roadmaps with stakeholders in alignment with organizational and business-line objectives
• Communicate product vision to product owners and development teams
• Lead product lifecycle processes, including research, competitive analysis, planning, requirements development, and product delivery
• Assess user experience delivered by product features
• Establish KPIs and goals, track results, and evaluate success or failure
• Build stakeholder relationships, identify business needs, implement solutions, monitor results, and capitalize on improvement opportunities
• Understand and articulate the portfolio vision
• Solve business needs through technical applications
• Make moderately to highly complex decisions regarding technical delivery approaches with minimal direction
• Manage customer perceptions and proactively address product deficiencies
• Own the product portfolio and support continuous improvement of product lifecycle initiatives
• Gather and articulate project requirements with stakeholders
• Evaluate electric utility industry trends, legal and regulatory conditions, competitive products, and marketplace technology changes
• Balance stakeholder needs with cost and benefit considerations
• Influence department strategy based on current and future technology assets
• Perform other duties as assigned