Senior IT Product Manager – ServiceNow

OGE Energy Corp.

. Serve as the primary interface between the business and technology services.

Posted 9/30/2026full-timeOklahoma City • Oklahoma • United StatesSenior💰 $96,262 - $128,357 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing product lifecycles and aligning technology services with business needs, particularly within the ServiceNow platform. Proven ability to develop product strategies, facilitate stakeholder engagement, and drive innovation while ensuring compliance with industry standards.

Highest-signal resume keywords

ServiceNow Platform ManagementProduct Roadmap DevelopmentAgile Product DeliveryStakeholder EngagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OwnershipDemand ManagementGovernanceKPI DevelopmentUser Experience AssessmentCompetitive AnalysisRequirements DevelopmentTechnical Problem SolvingBudgetingAnalysis and Design

Soft Skills

Excellent Communication SkillsInfluencing and Trust BuildingCross-Functional Team LeadershipStrategic ThinkingMeeting Facilitation

Tools & Technologies

ServiceNow ITSMServiceNow ITOMServiceNow ITAMServiceNow HAMServiceNow SAMServiceNow HRSDServiceNow CSMServiceNow SPMServiceNow Service Portal

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

Electric Utility IndustryIT GovernanceAgile MethodologiesWaterfall MethodologiesProduct Lifecycle Management

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary interface between the business and technology services.
Align business partner needs with technology services and work with business leaders and key contributors to understand priorities and capture business demand.
Translate business demand into actionable work for project delivery teams.
Facilitate ongoing technology innovation and act as the IT business partner for product delivery teams.
Work with enterprise architecture and IT governance teams to ensure projects follow appropriate standards and practices.
Develop and champion product vision, strategy, and roadmap for a product within a product area.
Develop product roadmaps with stakeholders aligned to organizational and business-line objectives.
Communicate product vision to product owners and development teams and guide delivery against the vision.
Drive product lifecycle processes, including research, competitive analysis, planning, requirements development, and product delivery.
Assess user experience delivered by product features.
Establish KPIs and goals, track results, and evaluate success or failure.
Build stakeholder relationships, identify business needs, implement processes and practices, and monitor progress and results.
Understand and articulate the overall portfolio vision.
Solve business needs through technical applications.
Make technical delivery approach decisions on moderately to highly complex issues with minimal direction.
Address product effectiveness and manage customer perceptions of deficiencies.
Own the product portfolio and contribute to continuous improvement of product lifecycle initiatives.
Gather and articulate project requirements with stakeholders.
Evaluate electric utility industry trends, legal and regulatory conditions, competitive products, and marketplace technology changes.
Balance stakeholder needs with cost and benefit considerations.
Influence department strategy based on existing and future technology assets.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree in MIS or related field and 4 years of experience managing or leading projects, product ownership, or performing similar work; Or High School Diploma/GED and 7 years of experience managing or leading projects, product ownership, or performing similar work.
3+ years of experience working with or leading an enterprise ServiceNow platform, including roadmap development, demand management, governance, stakeholder engagement, and delivery of platform enhancements.
Experience supporting ServiceNow modules such as ITSM, ITOM, ITAM, HAM, SAM, HRSD, CSM, SPM, or Service Portal.
ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.
Experience working in Agile product delivery environments and managing ServiceNow backlogs and releases.
Ability to understand complex problems, develop solutions, and take appropriate actions towards a resolution.
Ability to think strategically as well as tactically.
General knowledge of IT projects, including business cases, approvals, budgeting, project management, waterfall and agile methodologies, analysis, design, build, testing, quality assurance, operations, service levels, and contracts.
Ability to influence and build trust at all levels of an organization.
Ability to lead cross-functional teams.
Excellent written, verbal, and interpersonal communication skills.
Skilled at developing proposals with a significant services component and business cases.
Excellent public speaking, presentation, and meeting facilitation skills.
Ability to set, evaluate, and plan priorities for new products and services.
Ability to acquire insights to facilitate development and implementation of products and services meeting customer requirements and financial returns.
Ability to interpret and synthesize customer and product portfolio information.
Pre-Employment Drug Screen.

Benefits

Comp & perks

May be required to work in a remote, virtual environment
Some travel may be required
Pre-Employment Drug Screen