Bilingual Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 9/17/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments and managing insurance eligibility while providing exceptional customer service. Proficient in maintaining patient information and effectively communicating financial responsibilities and benefits.

Highest-signal resume keywords

Bilingual Spanish SpeakingInsurance Eligibility ExperienceAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance Benefits DeterminationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

Multi-taskingTeam CollaborationPrioritizationProblem Escalation

Tools & Technologies

Practice Scheduling ToolsEligibility Systems

Industry Keywords

Patient CareInsurance ProtocolsFinancial ResponsibilitiesQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate key information to patients and staff, including insurance coverage, financial responsibilities, and appointment dates/times
Provide warm, friendly, and excellent customer service
Schedule, reschedule, and cancel patient appointments accurately using practice scheduling protocols and tools
Provide information about services to physicians and other callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels
Obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management
Complete other duties based on patient needs

Requirements

What you’ll need

Must be bilingual Spanish speaking
Experience with insurance eligibility
Attention to detail
Strong organizational skills
Ability to multi-task and prioritize
Ability to work well with others in a team-driven environment
Ability to adhere to quality and productivity standards
Bachelor’s degree preferred

Benefits

Comp & perks

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