Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

Bilingual

• Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
• Communicate key information to patients and staff, including insurance coverage, financial responsibilities, and appointment dates/times
• Provide warm, friendly, and excellent customer service
• Schedule, reschedule, and cancel patient appointments accurately using practice scheduling protocols and tools
• Provide information about services to physicians and other callers
• Respond promptly to patient, provider, and team member requests
• Maintain and update patient information and knowledge of insurance protocols
• Determine insurance benefits using eligibility systems, online websites, or phone calls
• Explain benefits and financial obligations to patients and guarantors
• Handle billing inquiries, collect out-of-pocket payments, and process payments
• Communicate insurance issues and work with billing teams to correct coverage issues
• Maintain insurance panels
• Obtain approval for schedule changes or cancellations
• Meet management-assigned goals and objectives
• Escalate problems to management
• Complete other duties based on patient needs

Bilingual Mental Health Patient Coordinator

Health Coordinator

• Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources, and staff members
• Communicate directly with patients to schedule, reschedule, and/or cancel initial and subsequent appointments accurately
• Provide accurate and courteous information regarding services to physicians and other callers
• Respond effectively and promptly to patient, provider, and team member requests
• Maintain and update patient information and working knowledge of insurance protocols
• Use eligibility systems, online websites, or phone calls to determine insurance benefits
• Provide patients and/or guarantors with information regarding benefits and financial obligations
• Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
• Explain insurance coverage and financial responsibility to patients
• Communicate insurance issues and work with billing teams to correct coverage issues
• Maintain insurance panels
• Obtain approval for schedule changes or cancellations as appropriate
• Meet specified goals and objectives assigned by management
• Escalate problems to management
• Complete other duties based on patient needs
• Adhere to quality and productivity standards