Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states.

Posted 10/14/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in maintaining patient information and handling billing inquiries while adhering to quality and productivity standards.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance Benefits ExplanationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

Team CollaborationMulti-taskingPrioritizationEffective CommunicationProblem Escalation

Tools & Technologies

Eligibility SystemsPractice Scheduling Tools

Industry Keywords

Patient CoordinationInsurance ProtocolsFinancial ResponsibilitiesQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states.
Communicate key information to patients and staff members, including insurance coverage, financial responsibilities, and appointment dates and times.
Provide warm, friendly, and excellent customer service through all interactions.
Schedule, reschedule, and cancel patient appointments accurately using practice scheduling protocols and tools.
Provide information regarding services to physicians and other callers.
Respond promptly to patient, provider, and team member requests.
Maintain and update patient information and working knowledge of insurance protocols.
Determine insurance benefits using eligibility systems, online websites, or phone calls.
Explain benefits and financial obligations to patients and guarantors.
Handle billing inquiries, collect out-of-pocket payments, and process payments accurately.
Communicate insurance issues and work with billing teams to correct coverage issues.
Maintain insurance panels.
Obtain approval for schedule changes or cancellations as appropriate.
Meet management-assigned goals and objectives.
Escalate problems to management.
Complete other duties based on patient needs.
Adhere to quality and productivity standards.

Requirements

What you’ll need

Experience with insurance eligibility.
Bilingual Spanish Speaking Preferred.
Attention to detail a requirement.
Strong organizational skills.
Ability to multi-task and prioritize.
Ability to work well with others in a team driven environment.
Tuesdays - Saturdays: 9:00am - 5:00pm EST.