Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 9/17/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in handling billing inquiries and maintaining accurate patient information while adhering to quality standards.

Highest-signal resume keywords

Bilingual SpanishInsurance Eligibility ExperienceAttention to DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance ProtocolsAppointment CoordinationBilling ProcessingPayment CollectionEligibility Systems

Soft Skills

Team CollaborationMulti-taskingPrioritizationEffective CommunicationProblem Escalation

Industry Keywords

Patient Information ManagementFinancial ObligationsInsurance CoverageQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources, and staff members
Communicate directly with patients to schedule, reschedule, and/or cancel initial and subsequent appointments accurately
Provide accurate and courteous information regarding services to physicians and other callers
Respond effectively and promptly to patient, provider, and team member requests
Maintain and update patient information and working knowledge of insurance protocols
Use eligibility systems, online websites, or phone calls to determine insurance benefits
Provide patients and/or guarantors with information regarding benefits and financial obligations
Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
Explain insurance coverage and financial responsibility to patients
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels
Obtain approval for schedule changes or cancellations as appropriate
Meet specified goals and objectives assigned by management
Escalate problems to management
Complete other duties based on patient needs
Adhere to quality and productivity standards

Requirements

What you’ll need

Spanish Speaking Preferred
Experience with insurance eligibility
Bilingual Spanish required
Attention to detail a requirement
Strong organizational skills
Ability to multi-task and prioritize
Ability to work well with others in a team-driven environment