Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 11/6/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments and managing insurance eligibility while providing exceptional customer service. Proficient in maintaining patient information and communicating effectively with patients, providers, and billing teams.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Benefits ExplanationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

Team CollaborationMulti-taskingPrioritizationProblem EscalationQuality Adherence

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Patient CoordinationInsurance ProtocolsFinancial ResponsibilitiesReferral ManagementOut-of-Pocket Payments

About the role

Key responsibilities & impact

Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate insurance coverage, financial responsibilities, and appointment date/time information to patients and staff
Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members
Schedule, reschedule, and cancel initial and subsequent appointments accurately
Provide information regarding services to physicians and callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels
Obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management and complete other duties based on patient needs

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish speaking preferred
Bachelor's degree preferred
Attention to detail required
Strong organizational skills
Ability to multi-task and prioritize
Ability to work well with others in a team-driven environment
Ability to adhere to quality and productivity standards
Ability to work Mondays–Fridays, 11:00am–7:00pm EST

Benefits

Comp & perks

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