Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 11/6/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in handling billing inquiries and maintaining accurate patient information while adhering to quality standards.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance Benefits ExplanationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

MultitaskingTeam CollaborationPrioritizationProblem Escalation

Tools & Technologies

Eligibility SystemsOnline Insurance Websites

Industry Keywords

Patient CoordinationInsurance ProtocolsFinancial ResponsibilitiesQuality Standards

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate insurance coverage, financial responsibilities, and appointment details to patients and staff
Provide warm, friendly, and excellent customer service to patients, referral sources, and staff
Schedule, reschedule, and cancel initial and subsequent appointments according to protocols and tools
Provide information about services to physicians and callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels
Obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management
Complete other duties based on patient needs
Adhere to quality and productivity standards

Requirements

What you’ll need

Spanish speaking preferred
Experience with insurance eligibility
Bilingual Spanish speaking preferred
Attention to detail required
Strong organizational skills
Ability to multitask and prioritize
Ability to work well with others in a team-driven environment
Bachelor's degree preferred

Benefits

Comp & perks

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