Mental Health Patient Coordinator

Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 10/14/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in handling billing inquiries and maintaining accurate patient information while ensuring compliance with insurance protocols.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingAttention To DetailStrong Organizational SkillsMultitasking And Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance Benefits DeterminationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

Customer ServiceTeam CollaborationProblem Escalation

Tools & Technologies

Eligibility SystemsOnline Insurance Websites

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Patient CoordinationInsurance ProtocolsBilling Teams Communication

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members
Schedule, reschedule, and cancel initial and subsequent appointments accurately
Provide information regarding services to physicians and other callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels and obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management and complete other duties based on patient needs

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish speaking preferred
Bachelor's degree preferred
Attention to detail is a requirement
Strong organizational skills
Ability to multitask and prioritize
Ability to work well with others in a team-driven environment