Intake Specialist

OhioGuidestone

. Answer incoming calls to receive referrals or route calls to the appropriate personnel or department .

Posted 10/14/2026full-timeBerea • Ohio • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and effective interpersonal communication while managing client intake and referrals in compliance with state and federal regulations. Proficient in maintaining confidentiality and coordinating care within a healthcare setting.

Highest-signal resume keywords

Client Intake ManagementEffective Interpersonal SkillsOrganizational SkillsComputer LiteracyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Referral FacilitationIntake Documentation ManagementInsurance Information ConfirmationElectronic Health RecordsWindows ApplicationsMicrosoft Office Suite

Soft Skills

EmpathyProfessional JudgmentFlexibilityAttention to Detail

Certifications & Qualifications

High School DiplomaGEDValid Ohio Driver’s License

Industry Keywords

Healthcare SettingCuyahoga CountyState and Federal RegulationsConfidentialityTeam-Based Culture

About the role

Key responsibilities & impact

Answer incoming calls to receive referrals or route calls to the appropriate personnel or department
Orient clients to the agency in an empathetic, professional and efficient manner while complying with state and federal regulations
Facilitate referrals and linkages to appropriate external and internal services and providers
Coordinate care as needed for client treatment
Communicate OhioGuidestone programs and services to potential clients and referral sources
Confirm insurance information for individuals seeking services
Manage intake documentation within required time frames and regulatory standards
Maintain confidentiality according to state and federal regulations
Collaborate with Finance and Benefit Eligibility Specialists to ensure clean claims after intake
Demonstrate OhioGuidestone’s values, ethics, positivity, flexibility, leadership and team-based culture
Present the agency positively to internal and external contacts

Requirements

What you’ll need

High School Diploma or GED is required
1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred
Mission driven; strong desire to make an impact
Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations
Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records
Ability to customarily and regularly exercise discretion and good professional judgment
Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently
Ability to maintain relevant, timely documentation as required
Possess a valid Ohio Driver’s License with a safe driving record and valid insurance
Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test
Must work in or be able to work in Cuyahoga County if applying for the Cuyahoga County hire

Benefits

Comp & perks

Stable non-profit organization with 160+ year track record
Clear career ladder for development path in various roles
Opportunity to earn monthly bonus (on select clinical/therapist and BHS roles only)
Competitive medical benefits including a low-premium medical plan option for employee or employee + children
Free CEU trainings
10 paid holidays (some are exchangeable)
Flexible work schedules to support work/life balance
Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
401(k) with employer match option
Employment Assistance Program (EAP)
Mileage reimbursement
Free licensure supervision
Recognition and rewards
UKG Wallet: Get paid after your shift!
Employer-covered fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made