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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in appointment scheduling within a medical practice, utilizing computerized scheduling systems and maintaining accurate records. Exhibits strong communication skills to coordinate effectively with clients and healthcare providers while ensuring compliance with scheduling protocols.
Highest-signal resume keywords
Appointment SchedulingCustomer ServiceMedical TerminologyMicrosoft Office ProficiencyComputerized Scheduling Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingMedical TerminologyComputerized Scheduling SystemsWord ProcessingReport ProductionScheduling ProtocolsMaster Appointment Schedule MaintenanceData Analysis
Soft Skills
Effective CommunicationMultitaskingPositivityFlexibilityCalmness Under Pressure
Tools & Technologies
Microsoft OfficePractice Management SoftwareStandard Office Equipment
Certifications & Qualifications
High School DiplomaGEDValid Ohio Driver’s License
Industry Keywords
Medical PracticeAppointment PatternsNo-Show PoliciesClient CoordinationContinuity of Care
About the role
Key responsibilities & impact- Oversee provider schedules in the psychiatry department
- Schedule initial, follow-up, and rescheduled client appointments by phone or in person
- Schedule clients in provider calendars using 20–30 minute increments
- Monitor provider schedules at least three days in advance and fill open appointment slots
- Contact clients on waiting lists and maintain a list of clients requesting sooner appointments
- Make appointment reminder calls 1–2 days before scheduled appointments
- Coordinate with clients, receptionists, and appropriate staff regarding transportation issues
- Mail letters within 24 hours to clients who miss appointments
- Record appointment cancellations and cancellation reasons in EVOLV
- Reschedule cancelled appointments to support continuity and consistency of care
- Enforce no-show and cancellation policies
- Ensure compliance with psychiatry department scheduling templates and parameters
- Review client visits at the end of each day to confirm check-in or no-show status for provider and nursing visits
- Contact clients who no-show to reschedule or discharge them according to agency policy
- Maintain accurate and complete scheduling records for appointment and staffing pattern analysis
- Communicate scheduling concerns with providers and other staff
- Consult with the nursing supervisor about system problems
- Apply customer service principles when assisting clients
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- 1 plus years’ experience in an appointment scheduling position or customer service position, preferably in a medical practice setting
- Experience with word processing along with efficient computer experience
- Valid Ohio Driver’s License with a safe driving record and valid insurance
- Ability to take and pass a physical exam, tuberculosis test, and drug screening
- Knowledge of medical practice protocols related to scheduling appointments
- Experience with manual/computerized scheduling systems
- Knowledge of medical terminology
- Ability to communicate effectively with providers/nurses about scheduling preferences
- Expertise in maintaining master appointment schedule via computerized means
- Knowledge in producing reports about appointment patterns as needed
- Proficiency in Microsoft Office, including Word, PowerPoint, Excel, appropriate practice management software, standard office equipment, and computer software and hardware
- Ability to multitask effectively and communicate calmly and clearly with clients
- Ability to analyze situations and respond appropriately
- Maintain reliable attendance
- Exhibit positivity, flexibility, and willingness to take on new responsibilities
Benefits
Comp & perks- Stable non-profit organization with 160+ year track record
- Clear career ladder for development path in various roles
- Competitive medical benefits including a low-premium medical plan option for employee or employee + children
- Free CEU trainings
- 10 paid holidays (some are exchangeable)
- Flexible work schedules to support work/life balance
- Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
- 401(k) with employer match option
- Employment Assistance Program (EAP)
- Mileage reimbursement
- Free licensure supervision
- Recognition and rewards
- Employer-covered fingerprint background screening, physical, tuberculosis test, and drug screen after an employment offer is made