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Epic Systems Analyst – Professional Billing and Claims
OhioHealth. Support the design, build, testing, training, deployment, and ongoing support of Epic applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic application configuration, testing, and support within healthcare environments, alongside strong skills in requirements gathering and workflow design. Proficient in managing service requests, conducting gap analyses, and ensuring regulatory compliance.
Highest-signal resume keywords
Epic Application ConfigurationRequirements GatheringWorkflow DesignITIL Foundation CertificationEpic Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System/Application AnalysisTesting SkillsGap AnalysisInterface TestingData Concepts
Soft Skills
Effective CommunicationCollaborationDocumentation Skills
Tools & Technologies
HL7FHIRAWSAzureBusiness Intelligence Tools
Certifications & Qualifications
Epic Training Environment Build CertificationEpic Application Certifications
Industry Keywords
Healthcare WorkflowsRegulatory ComplianceChange ControlSDLC PracticesClinical Operations
Tech Stack
Tools & technologiesAWSAzureCloudSDLC
About the role
Key responsibilities & impact- Support the design, build, testing, training, deployment, and ongoing support of Epic applications
- Gather and refine stakeholder requirements, map workflows, and design Epic configurations aligned with operational goals
- Create and maintain specifications, decision logs, design documents, configuration documentation, workflows, and support procedures
- Conduct gap analyses for upgrades, regulatory changes, and new initiatives
- Support small projects and enhancements for implementations and upgrades
- Configure Epic records, master files, profiles, rules, security classes, and workflows
- Develop and execute unit, integrated, and UAT test plans; resolve defects and document test evidence
- Validate interfaces, printing, reporting, downstream workflows, and regression coverage
- Coordinate release management, environment moves, and downtime procedures
- Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support
- Manage service requests and incidents, including triage, documentation, and root-cause analysis, while meeting SLAs
- Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows
- Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting
- Support regulatory readiness, audits, privacy/security controls, and ITIL-aligned processes
- Support design and delivery of role-based training and maintain CareConnect curriculum
- Maintain training environments, communicate release impacts, and manage training-related requests and incidents
- Identify trends and recommend preventative and support-process improvements
Requirements
What you’ll need- Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field
- In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience
- 1–3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred)
- Experience with Epic application(s) and healthcare workflows
- Strong requirements gathering, workflow design, and testing skills
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies
- Ability to communicate with clinical and operational stakeholders and managed service providers and produce clear documentation
- Ability to support small to medium initiatives and collaborate effectively with cross-functional teams
- For Application Training: Epic Training Environment Build certification/proficiency or ability to obtain within required timeframe, and 1+ year of training environment build or application support experience
- Current Epic Certification or Proficiency in relevant modules preferred for Application Build role
- 1+ year of Epic build/configuration experience preferred
- Exposure to HL7, FHIR, interface testing, reporting, and data concepts preferred
- Prior work in patient access, billing, coding, finance, or clinical operations preferred
- ITIL Foundation certification desired, not required
- Certifications in one or more Epic applications
- Experience in a large healthcare system or hospital setting
- Experience with other healthcare applications and systems
- Knowledge of healthcare regulations and compliance standards
- Familiarity with cloud computing platforms such as AWS or Azure
- Experience with business intelligence and analytics tools
Benefits
Comp & perks- Full-time employment
- Day shift
- 40 scheduled hours per week