IT Manager – Infrastructure Operations, Automation

OhioHealth

. Lead 24x7 infrastructure visibility, event management, observability, automation, and service reliability across clinical and business technology services .

Posted 11/12/2026full-timeRemote • Ohio • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading infrastructure operations, including event management, observability, and automation, while ensuring service reliability and operational excellence. Proficient in managing teams, driving process improvements, and implementing best practices in enterprise infrastructure technologies.

Highest-signal resume keywords

ITIL Foundation CertificationEnterprise Infrastructure TechnologiesServiceNow ExperienceScripting and Automation TechnologiesLeadership in IOC or Automation Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event ManagementObservabilityAutomationDisaster Recovery PlanningOperational KPIsCapacity ManagementPerformance ManagementData ManagementNetwork Design ReviewChange Management

Soft Skills

Strong Analytical SkillsInterpersonal SkillsLeadershipProblem-SolvingAbility to Manage Ambiguity

Tools & Technologies

ServiceNowPowerShellPythonAnsibleREST APIsAIOpsMonitoring PlatformsOrchestration PlatformsHybrid Cloud EnvironmentsIT Service Management Frameworks

Certifications & Qualifications

ITIL Foundation CertificationBachelor's DegreeMaster's Degree in Related Field

Industry Keywords

Healthcare OrganizationRegulatory ComplianceContractual ComplianceOperational ReadinessService Continuity

Tech Stack

Tools & technologies

AnsibleCloudITSMPythonServiceNow

About the role

Key responsibilities & impact

Lead 24x7 infrastructure visibility, event management, observability, automation, and service reliability across clinical and business technology services
Lead day-to-day infrastructure operations and maintain 24x365 on-call coverage
Manage runbooks, escalation paths, event triage, operational KPIs, monitoring improvements, operational readiness, automation, resilience, and disaster recovery planning
Develop the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage
Own major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement
Lead customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and confidential-information protection
Determine strategic direction for enterprise desktop, server, storage, data management, database technologies, and/or data center operations
Evaluate, recommend, and implement infrastructure best practices and technologies, including high-availability and disaster-recovery solutions
Review and evaluate requests for projects, production support, and software or hardware changes; determine technical requirements and coordinate implementation schedules
Establish capacity, performance, availability, and recoverability requirements
Coordinate and evaluate technical staff work and prepare performance reviews
Project long-range staffing and budget requirements
Establish infrastructure policies, procedures, and service offerings
Establish and review capacity, availability, service continuity, change, and configuration-management processes
Evaluate and implement technologies and processes to improve process maturity
Ensure enterprise infrastructure is understood and documented

Requirements

What you’ll need

Bachelor's Degree
Degree in Information Technology, Computer Science, Engineering, or related field, or equivalent combination of education and experience
7+ years of experience
3+ years leading an IOC, command center, monitoring, or automation team
ITIL Foundation certification or equivalent experience with IT service management frameworks
Working knowledge of enterprise infrastructure technologies, including network, telecommunications, compute, storage, cloud, and endpoint
Hands-on experience with enterprise monitoring, observability, and event management platforms
Experience with ServiceNow or a comparable IT service management platform, including monitoring-tool and ticketing-workflow integrations
Working knowledge of scripting and automation technologies such as PowerShell, Python, Ansible, REST APIs, or orchestration platforms
Ability to lead engineers who build and maintain automation
Strong analytical, data-driven problem-solving approach and ability to define and report operational KPIs
Strong interpersonal skills and proven leadership
Ability to manage ambiguity and drive resources toward deadlines
Master's Degree in Computer Information Systems, Business Administration, Healthcare Administration, or related field is preferred
Experience with AIOps, event correlation, alert noise reduction, or self-healing automation is desired
Experience building or leading an SRE team or practice, including SLIs, SLOs, error budgets, toil measurement, and blameless post-incident reviews is desired
Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels is desired
Experience with hybrid cloud environments and modern automation/orchestration tools is desired
Knowledge of regulatory and contractual compliance is beneficial
Experience in a complex healthcare organization is beneficial
Ability to explain complex technical ideas to technical and non-technical audiences is desired

Benefits

Comp & perks

Full-time employment
Day work shift
40 scheduled hours per week