Office Specialist

OhioHealth

. Support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being .

Posted 9/23/2026full-timeOhio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, patient registration, and insurance verification within a healthcare setting. Proficient in administrative support and well-being program coordination, ensuring quality and efficiency in operations.

Highest-signal resume keywords

Customer ServicePatient RegistrationInsurance VerificationMedical TerminologyAdministrative Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance ProcessesBilling EducationWord ProcessingSpreadsheet Software

Soft Skills

Telephone SkillsInterpersonal Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Well-Being ProgramEAPHigh Reliability OrganizationPatient Demographic InformationCo-Pay Collection

About the role

Key responsibilities & impact

Support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being
Answer the Well-Being Connection and incoming emails
Provide associates, providers, and leaders with appropriate well-being resource information
Connect callers who are in distress with a clinician
Register, schedule, and check in appointments for Well-Being Center services
Provide administrative assistance to department operations
Perform patient registration, including data entry of patient information and insurance verification
Answer telephone and direct calls appropriately
Greet customers and patients
Confirm patient demographic information
Verify insurance
Provide customer service
Collect co-pays
Educate patients on insurance and billing
Focus on safety, quality, and efficiency as part of a High Reliability Organization

Requirements

What you’ll need

High School or GED (Required)
Demonstrated customer service and telephone skills
Knowledge in basic word processing and spreadsheet software
Knowledge of insurance, registration or billing processes and medical terminology
1-2 years previous secretarial experience in health care or medical office
Ability to confirm patient demographic information
Ability to verify insurance
Ability to collect co-pays
Knowledge of insurance and billing education

Benefits

Comp & perks

Full-time schedule
Evening work shift
40 scheduled weekly hours