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Part-Time Account Call Center Representative
OhioHealth. Receive inbound and make outbound calls to patients/guarantors regarding account balances .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication, negotiation, and organizational skills while effectively managing patient accounts and inquiries. Proficient in data entry and familiar with Fair Debt Collections Practices, ensuring compliance and quality in a call center environment.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsData Entry SkillsCall Center ExperienceFamiliarity With Fair Debt Collections Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAccount DocumentationPayment Arrangement NegotiationInsurance ScreeningPatient Demographic Updates
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsRapport BuildingProblem-Solving Skills
Tools & Technologies
Computer Systems
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Patient AccountsCollectionsHigh Reliability OrganizationBillingFinancial Aid Opportunities
About the role
Key responsibilities & impact- Receive inbound and make outbound calls to patients/guarantors regarding account balances
- Advise patients/guarantors of remaining balances and answer questions
- Identify concerns or objections and determine the best course of action
- Negotiate payment in full or maximum payment arrangements according to policy
- Screen patients/guarantors for insurance, billing, or financial aid opportunities
- Respond to patient/guarantor requests and thank them for using OhioHealth services
- Update patient demographic data and establish rapport with patients/guarantors
- Accurately document accounts, make adjustments, or make referrals as appropriate
- Recommend manual charge-offs based on defined criteria
- Maintain quality and productivity requirements
- Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization
Requirements
What you’ll need- High School or GED (Required)
- Familiarity with computer systems
- Data entry skills
- Excellent interpersonal, communication and negotiation skills
- Ability to quickly build rapport with patients
- Proven organizational skills
- Familiarity with Fair Debt Collections Practices
- Minimum two years customer service or collections experience
- Six months experience in a call center environment
- Ability to work from Ohio for remote work eligibility
Benefits
Comp & perks- Full-time schedule of 40 hours per week
- Day shift