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Part-time Account Call Center Representative
OhioHealth. Make contact with patients, guarantors, and insurance through inbound and outbound calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication, negotiation, and organizational skills while effectively managing patient accounts and inquiries. Proficient in data entry and familiar with Fair Debt Collections Practices, ensuring compliance and quality in customer service.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsData Entry SkillsCall Center ExperienceFamiliarity With Fair Debt Collections Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAccount ManagementPayment NegotiationInsurance ScreeningDocumentation Accuracy
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsRapport BuildingProblem-Solving
Tools & Technologies
Computer Systems
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Patient AccountsCollectionsInbound CallsOutbound CallsFinancial Aid Opportunities
About the role
Key responsibilities & impact- Make contact with patients, guarantors, and insurance through inbound and outbound calls
- Answer questions and concerns to resolve self-pay and insurance residual accounts
- Receive inbound calls and make outbound calls regarding account balances
- Advise patients and guarantors of remaining account balances
- Identify concerns or objections and determine the best course of action
- Negotiate payment in full or maximum payment arrangements according to policy
- Screen patients and guarantors for insurance, billing, or financial aid opportunities
- Respond to patient and guarantor requests
- Update patient demographic data
- Establish rapport with patients and guarantors
- Accurately document accounts
- Make adjustments or referrals as appropriate
- Recommend manual charge-offs based on defined criteria
- Maintain quality and productivity requirements
- Perform duties with focus on safety, quality, and efficiency
Requirements
What you’ll need- High School or GED (Required)
- Familiarity with computer systems
- Data entry skills
- Excellent interpersonal, communication and negotiation skills
- Ability to quickly build rapport with patients
- Proven organizational skills
- Familiarity with Fair Debt Collections Practices
- Minimum two years customer service or collections experience
- Six months experience in a call center environment
- Positions marked as remote are only eligible for work from Ohio
Benefits
Comp & perks- Full-time schedule
- Day shift
- 40 scheduled weekly hours