Patient Registration Representative – Outpatient Neuro Rehab, Hybrid Front Desk & Intake Scheduler

OhioHealth

. Support patients across their rehabilitation journey as part of front desk and Intake teams .

Posted 11/12/2026full-timeUpper Arlington • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and customer service within a medical office environment. Proficient in using EMR systems and CPT coding while maintaining patient confidentiality and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCPT CodingEMR SystemsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPT CodesInsurance Eligibility VerificationPatient RegistrationDemographic Data EntryFinancial CounselingMedical Record ManagementTranscription of Ancillary OrdersPatient Estimates GenerationClaim Submission ProcessingCritical Thinking

Soft Skills

Excellent CommunicationOrganization SkillsCustomer Service Skills

Tools & Technologies

EMR SystemsMulti-Line Phone SystemsMyChart

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient AccessHealthcareHigh Reliability OrganizationFinancial AidVisitor Management

About the role

Key responsibilities & impact

Support patients across their rehabilitation journey as part of front desk and Intake teams
Provide approximately 70–80% front desk support and 20–30% remote Intake support
Identify patients in the EMR system
Obtain and enter demographic and financial information via phone, virtual, face-to-face, or bedside interactions
Provide customer service to patients, families, visitors, physicians, and associates
Perform registration functions across Patient Access areas
Resolve issues, escalate concerns, and make decisions using critical thinking
Verify insurance eligibility through online systems, payer websites, or phone
Secure and track insurance authorizations and process BXC patients
Transcribe ancillary orders and schedule outpatients
Generate patient estimates and collect out-of-pocket expenses and past balances
Address insurance residuals and self-pay account questions
Select CPT codes from clinical descriptions
Generate regulatory documents and obtain consent signatures
Determine out-of-network acceptance and explain financial aid, billing procedures, and hospital policies
Scan claim-submission documents into medical records
Escort or transport patients safely
Assist clinical staff with administrative duties and train new associates
Oversee reception desks and lobbies
Register patients or obtain consents on nursing units
Operate multi-line phone systems and make reminder calls
Process offsite and paper registrations and maintain patient logs
Review insurance information, determine referral or financial counseling needs, and educate patients on MyChart
Perform visitor management, credentialing, and wayfinding assistance as required by the care site
Perform duties with focus on safety, quality, and efficiency as a High Reliability Organization

Requirements

What you’ll need

High School or GED (Required)
Excellent communication, organization, and customer service skills
Basic computer skills
One to two years experience in a medical office setting
Ability to work primarily on-site with flexible work location based on staffing and operational needs
Ability to transition between front desk and Intake teams and priorities
Knowledge of CPT codes
Ability to verify insurance eligibility and secure insurance authorizations
Ability to maintain patient confidentiality
Ability to work with EMR systems and various computer programs

Benefits

Comp & perks

Full-time schedule with 40 scheduled weekly hours
Day shift
Hybrid work arrangement with remote Intake support