Patient Service Representative

OhioHealth

. Serve as an initial point of contact for patients, physicians, and the public .

Posted 9/18/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient interaction, insurance verification, and EMR management while ensuring compliance with HIPAA and patient confidentiality. Proficient in scheduling, billing procedures, and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Patient InteractionInsurance VerificationEMR ManagementCustomer ServiceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPT CodingPatient Demographic EntryInsurance Eligibility VerificationTyping Speed of 40 WPMFinancial Information Processing

Soft Skills

Excellent Communication SkillsOrganization Skills

Tools & Technologies

MyChartEMR System

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient PrivacyConfidentialityLean Process DevelopmentCall Center ExperienceMedical Office Experience

About the role

Key responsibilities & impact

Serve as an initial point of contact for patients, physicians, and the public
Provide exceptional customer service during patient, family, visitor, physician, and associate encounters
Accept and make inbound and outbound calls according to customer service standards
Accurately identify patients in the EMR system
Obtain and enter patient demographic and financial information while maintaining confidentiality
Verify insurance eligibility using online systems, payer websites, or telephone calls
Process faxes and transcribe information into the EMR
Contact care centers regarding urgent patient requests and ensure timely follow-up
Schedule outpatient appointments
Generate, print, and provide patient estimates
Inform patients of outstanding balances, collect balances and copayments, or provide financial assistance information
Answer questions regarding insurance residuals and self-pay accounts
Select CPT codes from clinical descriptions
Determine out-of-network acceptance
Explain billing procedures and hospital policies
Update and annotate accounts according to standard work
Review insurance information and determine the need for referrals or financial counseling
Educate patients on MyChart, including activation
Participate in and contribute to Lean process development
Confirm physician orders and visit purposes
Verify multidisciplinary outpatient schedules to expedite processing
Obtain authorization to release medical records
Resolve patient complaints and concerns or escalate appropriately
Provide information to physician offices and hospital departments as needed

Requirements

What you’ll need

High School or GED (Required)
Typing speed of 40 wpm
Excellent communication skills
Organization skills
Basic computer skills
1–2 years of previous experience in the service industry with a focus on delivering exceptional customer service, or in a medical office setting, call center, or collections
Compliance with patient privacy and confidentiality requirements, including PHI and HIPAA
Ability to work from Ohio

Benefits

Comp & perks

Full-time position
Day shift
40 scheduled hours per week