Patient Service Representative

OhioHealth

. Serve as an initial point of contact for patients, physicians, and the public .

Posted 9/22/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient interaction, customer service, and insurance verification while maintaining compliance with privacy regulations. Proficient in managing patient information and scheduling, with a focus on effective communication and problem resolution.

Highest-signal resume keywords

Customer Service ExcellenceInsurance VerificationEMR System ProficiencyPatient Privacy ComplianceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40 WPMCPT Code SelectionPatient Demographic EntryFinancial Information ProcessingAppointment Scheduling

Soft Skills

Excellent CommunicationOrganizational SkillsProblem ResolutionInterpersonal Skills

Tools & Technologies

MyChartEMR SystemsOnline Insurance Verification Tools

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient PrivacyHIPAA ComplianceService Industry ExperienceMedical Office ExperienceCall Center Experience

About the role

Key responsibilities & impact

Serve as an initial point of contact for patients, physicians, and the public
Provide exceptional customer service during encounters with patients, families, visitors, physicians, and associates
Accept inbound calls and make outbound calls according to customer service standards
Accurately identify patients in the EMR system
Obtain and enter patient demographic and financial information while maintaining confidentiality
Use critical thinking to make decisions, resolve issues, or escalate concerns
Verify insurance eligibility using online systems, payer websites, or telephone
Process faxes and transcribe information into the EMR
Contact care centers regarding urgent patient requests and ensure timely follow-up
Schedule outpatient appointments
Generate, print, and provide patient estimates
Inform patients of outstanding balances, collect balances and copayments, or provide financial assistance information
Answer questions regarding insurance residuals and self-pay accounts
Use CPT codes to select codes from clinical descriptions
Determine out-of-network acceptance
Explain billing procedures and hospital policies and provide documentation
Update and annotate accounts using standard work
Review insurance information and determine need for referrals or financial counseling
Educate patients on MyChart, including activation
Participate in and contribute to Lean process development
Confirm physician orders and visit purposes
Verify multidisciplinary outpatient schedules to expedite patient processing
Obtain Release of Information authorization for medical records
Resolve patient complaints and concerns, escalating appropriately when necessary
Provide information to physician offices and hospital departments

Requirements

What you’ll need

High School or GED (Required)
Typing of 40 wpm
Excellent communication, organization, and basic computer skills
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service, or 1-2 years previous experience in a Medical Office setting, or 1-2 years previous experience in a Call Center, or 1-2 years previous experience in Collections
Comply with organizational, state, and federal laws and regulations related to patient privacy and confidentiality (PHI, HIPAA, etc.)