Patient Service Representative

OhioHealth

. Serve as an initial point of contact for patients, physicians, and the public .

Posted 10/28/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient interaction, insurance verification, and EMR management while ensuring compliance with HIPAA and patient confidentiality. Proficient in scheduling, billing procedures, and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

CPT Code KnowledgeEMR System ProficiencyCustomer Service ExperienceHIPAA ComplianceInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPT CodesEMR ManagementTyping Speed of 40 WPMPatient Demographic EntryInsurance Eligibility Verification

Soft Skills

Excellent Communication SkillsOrganization SkillsConflict Resolution Skills

Tools & Technologies

MyChart

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient PrivacyService RecoveryFinancial CounselingCall Center ExperienceMedical Office Experience

About the role

Key responsibilities & impact

Serve as an initial point of contact for patients, physicians, and the public
Provide exceptional customer service to patients, families, visitors, physicians, and associates
Accept inbound calls and make outbound calls according to standards
Identify patients accurately in the EMR system
Obtain and enter patient demographic and financial information while maintaining confidentiality
Resolve issues, escalate concerns, and use conflict resolution and service recovery skills
Verify insurance eligibility and review insurance information
Process faxes and transcribe information into the EMR
Contact care centers regarding urgent patient requests and ensure timely follow-up
Schedule outpatient appointments and verify multidisciplinary patient schedules
Generate and provide patient estimates
Inform patients of outstanding balances, collect balances and copayments, and provide financial assistance information
Address insurance residuals and self-pay accounts
Select CPT codes from clinical descriptions
Determine out-of-network acceptance
Explain billing procedures and hospital policies
Update and annotate accounts
Determine needs for referrals and financial counseling
Educate patients on MyChart, including activation
Participate in and contribute to Lean process development
Confirm physician orders and visit purposes
Obtain release-of-information authorizations
Provide information to physician offices and hospital departments

Requirements

What you’ll need

High School or GED (Required)
Typing speed of 40 wpm
Excellent communication skills
Organization skills
Basic computer skills
1–2 years of previous experience in the service industry with a focus on delivering exceptional customer service, or in a medical office setting, call center, or collections
Knowledge of CPT codes
Ability to comply with patient privacy and confidentiality requirements, including PHI and HIPAA
Ability to work from Ohio for this remote position

Benefits

Comp & perks

Full-time schedule
Day shift
40 scheduled hours per week