Senior Financial Counselor

OhioHealth

. Assist with customer issues involving face-to-face interaction with patients and/or families regarding point-of-service collections, financial assistance programs and Medicaid eligibility and qualifications .

Posted 9/30/2026full-timeColumbus • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial assistance, insurance information, and account management within a healthcare setting. Proficient in communication and interpersonal skills to effectively address patient inquiries and concerns.

Highest-signal resume keywords

Patient Accounting PrinciplesFinancial Evaluation TechniquesInsurance KnowledgeExcellent Communication SkillsData Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsPC Software Application KnowledgeBilling SystemsRegistration SystemsScheduling Systems

Soft Skills

Interpersonal SkillsOrganizational Skills

Industry Keywords

Financial Assistance ProgramsMedicaid EligibilityHigh Reliability OrganizationPatient InquiriesEscalated Customer Issues

About the role

Key responsibilities & impact

Assist with customer issues involving face-to-face interaction with patients and/or families regarding point-of-service collections, financial assistance programs and Medicaid eligibility and qualifications
Lead face-to-face patient inquiries and concerns regarding account balances, financial assistance, insurance information, payment arrangements and other non-clinical questions
Receive and resolve escalated customer issues from Financial Counselors, Customer Service, Administration, Risk Management, Revenue Cycle Management, Legal Offices and other designated areas
Research issues and follow up with requesting parties; contact customers by telephone or letter when needed
Ensure OhioHealth charity policies and procedures are followed and offered appropriately to all patients
Perform follow-up and training on identified issues and concerns with department associates
Provide supervisor coverage at central Ohio and regional facilities as needed
Work directly with an outside eligibility vendor and quality-review its work
Meet face-to-face with patients regarding Medicare deductible and inpatient commercial copay collection opportunities
Complete department reports as assigned
Perform duties with focus on safety, quality and efficiency as part of a High Reliability Organization

Requirements

What you’ll need

High School or GED (Required)
Typing skills of 30 wpm essential
Demonstrated PC software application knowledge
Demonstrated ability to access and use multiple data systems, including billing, registration and scheduling systems
Extensive knowledge of insurance, hospital charges, patient accounting principles and financial evaluation techniques
Excellent speaking and writing skills
Excellent interpersonal, communication and organization skills
Minimum two to three years of directly related experience in a hospital or ambulatory setting
Ability to work in a clinic setting and support coverage at central Ohio and regional facilities as needed

Benefits

Comp & perks

Full-time employment
Day shift
40 scheduled hours per week