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Training Operations Coordinator
OhioHealth. Coordinate departmental initiatives, project-related training requests, upgrades, workflow redesign efforts, onboarding enhancements, technology implementations, and other strategic initiatives .
Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Coordinate departmental initiatives, project-related training requests, upgrades, workflow redesign efforts, onboarding enhancements, technology implementations, and other strategic initiatives
- Maintain project plans, timelines, milestones, risks, dependencies, meeting documentation, and status reports
- Facilitate stakeholder communication and ensure alignment, visibility, and timely completion of deliverables
- Manage project intake processes, document requests, track work demand, monitor progress, and maintain visibility into commitments and work in progress
- Prepare project updates, executive summaries, presentations, and reporting materials for department leadership
- Escalate project risks, barriers, and resource constraints
- Coordinate and track training resource requests
- Maintain resource tracking tools, workload inventories, and capacity planning data
- Prepare workload reports, capacity analyses, project forecasts, and resource allocation recommendations
- Monitor work across training, instructional design, LMS administration, eLearning development, onboarding, and support functions
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives
- Maintain Agile boards and work management tools
- Track sprint metrics, throughput, work completion, backlog health, and team capacity
- Identify and escalate impediments
- Promote Agile best practices and continuous improvement
- Develop, maintain, and distribute dashboards, scorecards, reports, and operational metrics
- Collect and analyze project delivery, resource utilization, Agile performance, training productivity, credentialing, onboarding, LMS, customer experience, and continuous improvement data
- Identify trends, risks, opportunities, and recommendations
- Support monthly, quarterly, and annual reporting
- Support standardized departmental processes, templates, documentation, and governance practices
- Coordinate process improvement initiatives
- Maintain project management, Agile, reporting, and operational documentation standards
- Facilitate lessons-learned discussions and continuous improvement activities
- Serve as an operational and project coordination resource for the CareConnect Training department
- Provide visibility, coordination, facilitation, reporting, and process management support to managers and department leaders
- No direct personnel management, budgeting authority, or staffing decision-making responsibilities
Requirements
What you’ll need- Bachelor's Degree (Required)
- Degree in Business, Healthcare Administration, Education, Information Systems, Organizational Leadership, Project Management, or a related field
- Three (3) to five (5) years of experience in project coordination, operations, training, healthcare, information systems, process improvement, Agile delivery, or related disciplines
- Knowledge of project management principles, methodologies, and tools
- Working knowledge of Agile frameworks, Scrum practices, and continuous improvement methodologies
- Strong organizational skills with the ability to manage multiple priorities and competing deadlines
- Strong analytical skills with the ability to collect, interpret, and present operational data and performance metrics
- Experience creating dashboards, reports, scorecards, presentations, and executive summaries
- Ability to facilitate meetings, planning sessions, retrospectives, and cross-functional discussions
- Excellent written, verbal, and interpersonal communication skills
- Ability to identify process improvement opportunities and coordinate implementation efforts
- Strong technical aptitude and proficiency with Microsoft Office applications and reporting tools
- Ability to work independently while collaborating effectively across teams and departments
- Knowledge of healthcare operations, workflows, organizational structures, and technology systems preferred
- Knowledge of Epic applications and training operations preferred
- Experience coordinating projects, initiatives, or operational workstreams
- Experience supporting Agile teams as a Scrum Master or Agile facilitator
- Experience with work management, resource planning, capacity tracking, or portfolio coordination
- Experience developing productivity, operational, quality, customer experience, or learning-related metrics
- Experience with ServiceNow, Azure DevOps, Jira, Power BI, Smartsheet, Microsoft Project, or similar tools
- Knowledge of OhioHealth clinical and operational workflows
- Demonstrated ability to influence outcomes through collaboration, effective communication, and relationship building
- Strong commitment to customer service, operational excellence, and continuous improvement
Benefits
Comp & perks- Full-time schedule
- Day shift
- 40 scheduled hours per week