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Senior Business Support Specialist
Old Mutual Limited. Resolve incidents impacting the production environment and business processes as quickly as possible .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving production incidents and supporting business processes, with a strong focus on bulk collections and disbursements. Proficient in utilizing advanced Excel, SQL, and Power BI for data analysis and reporting.
Highest-signal resume keywords
Incident ManagementBulk Collections and DisbursementsAdvanced ExcelSQLPower BI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionRoot Cause AnalysisCost-Saving InitiativesProcess OptimizationBasic Accounting
Soft Skills
CommunicationCoachingMentoringStakeholder Presentation
Tools & Technologies
CRMService DeskSoftware UpgradesHardware Upgrades
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
IT ProcessesEarly Debit OrdersTrackingService Level Agreements
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Resolve incidents impacting the production environment and business processes as quickly as possible
- Support production applications and processes through a Service Desk facility for daily production incidents and queries
- Support production Money in and Money out processes
- Provide temporary workarounds for incidents to restore services and achieve Service Level Agreements
- Advise and consult the business across products and processes, including collections from bank accounts and/or payrolls and disbursements
- Implement cost-saving and optimisation initiatives
- Participate in systems and process handover processes
- Act as super user on supported applications
- Communicate regarding support-related activities
- Participate in software and hardware upgrades
- Perform root cause analysis for problem management and proactively manage incident recurrences
Requirements
What you’ll need- Matric and Degree required
- Bachelor's Degree required
- Knowledge of IT processes and technologies
- CRM experience within a user community, including coaching and mentoring users
- Deep understanding and knowledge of bulk collections and disbursement of money business processes, procedures, policies and practices
- Knowledge of Early Debit Orders and Tracking
- Basic knowledge of accounting
- Advanced Excel
- SQL
- Power BI
- Presenting to Senior Stakeholders