Agency Support Trainer

Old Republic Title

. Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.

Posted 11/4/2026full-timeJacksonville • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in real estate closing processes and software applications, with a strong ability to deliver engaging training sessions and communicate technical information effectively. Proficient in utilizing various software platforms to enhance workflow efficiency and support users in a fast-paced environment.

Highest-signal resume keywords

Real Estate Closing ExperienceSoftware Training DeliveryQualia Software ProficiencyMicrosoft Office Suite ProficiencyReal Estate Paralegal Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Real Estate Software ApplicationsClosing Software ProficiencyWorkflow EvaluationVirtual Training FacilitationTechnical Communication

Soft Skills

Attention to DetailOrganizational SkillsPublic SpeakingPeer MentoringTime Management

Tools & Technologies

QualiaRamQuestResWareWebinar PlatformsMicrosoft Outlook

Certifications & Qualifications

Real Estate Paralegal CertificationTitle Agent LicenseAssociate Degree in Paralegal StudiesBachelor's Degree in Paralegal Studies

Industry Keywords

Real EstateSettlement IndustryTitle ProcessingClosing DocumentsTitle Agents

About the role

Key responsibilities & impact

Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.
Support users by providing knowledge of software functionality that increases efficiency within workflows.
Serve as a subject matter expert on the software platform and confidently lead training sessions across varying levels of users.
Facilitate effective and engaging virtual training sessions utilizing webinar platforms.
Maintain comprehensive, up-to-date knowledge of the evolving software platform.
Evaluate workflow processes to determine recommendations for enhancements to software platforms.
Communicate business needs to technical teams.
Support title agents and internal teams in utilizing the title and closing software platform.

Requirements

What you’ll need

Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc.).
Three years using real estate and settlement industry related software applications required.
Experience with Qualia, RamQuest, ResWare preferred.
Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities preferred.
Ability to effectively communicate technical information to various audiences.
Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.
Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
Associate or Bachelor’s degree in paralegal studies preferred.
Real Estate Paralegal Certification preferred.
Title agent license from the Florida Department of Financial Services.
Must maintain a valid Driver’s License.
Ability to travel in-state and out of state, overnight and extended travel.

Benefits

Comp & perks

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Mileage reimbursement and cell phone allowance may also be available