Program Manager – Performance Improvement

Omada Health

. Lead cross-functional improvement initiatives from assessment through sustained results .

Posted 11/12/2026full-timeRemote • United StatesSeniorLead💰 $112,800 - $162,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational excellence and process improvement, with a strong focus on Lean and Six Sigma methodologies. Capable of leading cross-functional initiatives, coaching leaders, and quantifying improvement impacts in complex service or healthcare operations.

Highest-signal resume keywords

Lean MethodologySix Sigma CertificationProcess ImprovementProject ManagementRoot-Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ObservationValue-Stream MappingImprovement-Event FacilitationStandard WorkVisual ManagementOperational MeasurementCycle-Time AnalysisControl-Chart Interpretation

Soft Skills

Skilled FacilitationCoachingBuilding TrustInfluencing Without AuthorityClear Communication

Tools & Technologies

VisioLucidchartMiroExcel

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Operational ExcellenceHealthcare OperationsCross-Functional ImprovementProcess Mapping

About the role

Key responsibilities & impact

Lead cross-functional improvement initiatives from assessment through sustained results
Partner with operational leaders to prioritize opportunities, define outcomes, and manage scope, milestones, dependencies, and risks
Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events
Test changes, reduce waste and variation, and embed improvements into standard work
Establish leader standard work, visual management, and performance-review routines
Assess workflow readiness for AI and automation and define human and technology responsibilities
Coach leaders and develop internal facilitators through training, coaching, and co-facilitation
Build a Care Teams community of practice
Quantify improvement impact on engagement, member experience, capacity, and cost to serve
Reflect gains in capacity and staffing models and communicate results to stakeholders

Requirements

What you’ll need

7+ years of relevant experience in operational excellence, process improvement, or internal consulting, including substantial hands-on Lean experience in complex service or healthcare operations
Formal training or certification in Lean or Six Sigma, with demonstrated success applying these methods
Independently led cross-functional improvement initiatives from problem definition through implementation and sustained results, using strong project-management skills
Proficiency in process observation, value-stream mapping, A3 or equivalent structured problem solving, root-cause analysis, improvement-event facilitation, standard work, visual management, and leader standard work
Skilled facilitation and coaching of frontline teams and senior leaders
Strong operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation
Proficiency with process-mapping and collaborative facilitation tools, such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools
Ability to build trust, influence without authority, and communicate clear recommendations across organizational levels

Benefits

Comp & perks

Competitive salary with generous annual cash bonus
Equity grants
Employee stock purchasing plan (ESPP)
Remote first work from home culture
Flexible Time Off
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions