Senior Director, Capacity Planning, Workforce Operations, Analytics

Omada Health

. Lead all teams in Capacity Planning, Workforce Operations & Analytics as the department scales into a world-class, human-led and AI-enabled function.

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $202,400 - $290,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in healthcare operations, focusing on capacity planning, workforce management, and analytics. Proven ability to drive AI-enabled transformations and improve financial outcomes through data-driven decision making.

Highest-signal resume keywords

Capacity PlanningWorkforce ManagementCare Team AnalyticsAI-Enabled OperationsFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity ModelingCost-of-Revenue AnalysisData-Driven Decision MakingPredictive Demand ModelingStaffing EfficiencyOperational StrategyRisk AssessmentROI TrackingAutomation IntegrationValue Stream Mapping

Soft Skills

Influencing Across LevelsOrganizational Change LeadershipCross-Functional Collaboration

Tools & Technologies

Data MartsDashboardsThird-Party Licensing SystemsCredentialing Systems

Industry Keywords

Healthcare OperationsCare Delivery OperationsDigital HealthRegulated DomainsAI Transformation

About the role

Key responsibilities & impact

Lead all teams in Capacity Planning, Workforce Operations & Analytics as the department scales into a world-class, human-led and AI-enabled function.
Own the department’s end-to-end strategy, execution, operating vision, and 1–3 year roadmap.
Design and run operating rhythms, forecasting cadences, scheduling, intraday management, business reviews, data marts, and dashboards.
Create scalable rules for shrinkage, occupancy, and staffing allocation tied to cost of revenue and gross margin outcomes.
Lead capacity planning and staffing models across multiple care teams and build Physical Therapy state-based planning capabilities.
Oversee third-party licensing and credentialing system administration and embed credential status into capacity and staffing decisions.
Lead care team analytics and the AI transformation agenda, including predictive demand and supply models, gross margin impact modeling, and AI/ML integration.
Advise senior leaders and influence long-range planning, new care models, and enterprise transformation initiatives.
Lead cross-functional continuous improvement, AI-enabled automation, value stream mapping, risk reduction, and cost efficiency initiatives.

Requirements

What you’ll need

Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics with a bachelor’s degree (or roughly 12+ with a master’s, 10+ with a PhD), including significant leadership at the Director or equivalent level.
Deep experience with capacity planning, workforce staffing operations, and care team analytics, including proven case studies of measurable improvements in cost of revenue, gross margin, and cost-to-serve through staffing efficiency and data-driven decision making.
Experience leading AI-enabled or highly automated operations or analytics functions in healthcare, digital health, or similarly regulated domains.
Strong financial and analytical acumen, including cost-of-revenue analysis, capacity modeling, credential-related risk assessment, and ROI tracking on operational and technology investments.
Demonstrated ability to influence across levels, align diverse perspectives, and lead significant organizational change in cross-functional environments.

Benefits

Comp & perks

Competitive salary with generous annual cash bonus
Equity grants
Employee stock purchasing plan (ESPP)
Remote first work from home culture
Flexible Time Off
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions