GTM Systems Engineer

OMEGA POINT (OMPNT)

. Design and improve systems architecture supporting post-sales execution .

Posted 9/18/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and improving systems architecture for post-sales execution, with a focus on building scalable workflows and integrating AI-enabled solutions. Proficient in translating customer success priorities into actionable systems and workflows while ensuring data quality and operational efficiency.

Highest-signal resume keywords

GTM EngineeringRevenue OperationsSalesforceAPIsCustomer Success Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DesignData SolutionsAutomationSQLScriptingData ModellingAI-Enabled WorkflowsIntegrationsPost-Sales ProcessesCustomer Value Realisation

Soft Skills

Strong CommunicationCollaborationProblem-SolvingAdaptabilityTesting and Iteration

Tools & Technologies

SalesforceGainsightTotangoChurnZeroAutomation PlatformsWebhooks

Industry Keywords

Customer SuccessRevenue SystemsRetentionExpansionRisk Workflows

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design and improve systems architecture supporting post-sales execution
Build scalable workflows separating data, business logic and user experience
Reduce manual processes, fragmented ownership and tooling complexity
Establish standards for reliability, maintainability, documentation and visibility
Translate operational problems into testable, adoptable and improvable solutions
Translate Customer Success priorities into scalable systems, workflows and technical solutions
Improve customer goals, success planning, account planning, stakeholder management, risk workflows, business reviews and renewal readiness
Support customer value evidence and qualified expansion handoffs
Partner with Customer Success, Learning Services, IPM, Data and commercial teams
Provide targeted support to existing operations when required
Create foundations for reporting, decision-making and AI-enabled workflows
Build and maintain integrations using APIs, webhooks, workflow tools and other technologies
Improve data quality and availability of customer and revenue signals
Build AI-enabled workflows for account understanding, risk identification, renewal preparation and customer-signal response
Connect AI capabilities to live business data and operational systems
Test agent experiences that reduce administrative work and improve post-sales decisions
Explore AI-native operators alongside CSMs, Customer Success leaders and cross-functional teams
Measure automation impact on CSM capacity, signal quality, adoption, GRR and retention outcomes

Requirements

What you’ll need

Experience in GTM Engineering, Revenue Systems, Revenue Operations, Business Systems or a similar hands-on technical role
Experience designing workflows, integrations, automations or data solutions across business systems
Understanding of post-sales processes including customer value realisation, health and risk, renewal readiness, retention and expansion
Experience with Salesforce or another core CRM or GTM platform
Experience with a Customer Success platform such as Gainsight, Totango or ChurnZero preferred but not essential
Practical experience with APIs, webhooks, automation platforms, data modelling, SQL, scripting or AI-enabled workflows preferred but not essential
Ability to move from an ambiguous business problem to a working solution, test it with users and improve it based on evidence
Strong communication skills and ability to work across technical teams, Customer Success and commercial stakeholders
Practical approach to testing, iteration, documentation and adoption
Experience with every listed platform is not expected; ability to understand operational outcomes, learn systems quickly and apply appropriate technology

Benefits

Comp & perks

Annual bonus or commission plan
Employee Stock Option Plan
Public Holiday Swap
Fully remote working with team events and travel throughout the year
Wellbeing & Learning Days: an additional five days of paid leave per year
Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget
WFH/Transport Budget: monthly allowance for internet/phone expenses or public transport
Home Office Setup Budget: one-off allowance for desk, chair and/or monitor
Parental Leave: minimum of 18 weeks paid parental leave for primary carers plus 6 weeks paid parental leave for secondary carers
Access to counselling and wellbeing initiatives