OMEGA POINT (OMPNT)

Systems Engineer

• Design and improve systems architecture supporting post-sales execution
• Build scalable workflows separating data, business logic and user experience
• Reduce manual processes, fragmented ownership and tooling complexity
• Establish standards for reliability, maintainability, documentation and visibility
• Translate operational problems into testable, adoptable and improvable solutions
• Translate Customer Success priorities into scalable systems, workflows and technical solutions
• Improve customer goals, success planning, account planning, stakeholder management, risk workflows, business reviews and renewal readiness
• Support customer value evidence and qualified expansion handoffs
• Partner with Customer Success, Learning Services, IPM, Data and commercial teams
• Provide targeted support to existing operations when required
• Create foundations for reporting, decision-making and AI-enabled workflows
• Build and maintain integrations using APIs, webhooks, workflow tools and other technologies
• Improve data quality and availability of customer and revenue signals
• Build AI-enabled workflows for account understanding, risk identification, renewal preparation and customer-signal response
• Connect AI capabilities to live business data and operational systems
• Test agent experiences that reduce administrative work and improve post-sales decisions
• Explore AI-native operators alongside CSMs, Customer Success leaders and cross-functional teams
• Measure automation impact on CSM capacity, signal quality, adoption, GRR and retention outcomes

GTM Systems Engineer