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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in solution architecture and technical consulting, with a strong focus on customer relationship management and the ability to translate complex technical requirements into actionable strategies. Proven experience in driving customer adoption and aligning technical solutions with business objectives.
Highest-signal resume keywords
Solution ArchitectureTechnical ConsultingCustomer Relationship ManagementEnterprise Solutions DesignCloud Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution ArchitectureTechnical ConsultingEnterprise Solutions DesignCloud ArchitectureSecurity ArchitectureVirtualizationIntegrationsPerformance OptimizationScalabilityTechnical Risk Mitigation
Soft Skills
Problem-SolvingCommunicationRelationship ManagementAdvisory SkillsCollaboration
Industry Keywords
Enterprise ITCustomer SuccessProfessional ServicesTechnical DiscoveryArchitecture Reviews
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as a trusted technical advisor for assigned strategic customers
- Understand customer business goals, technical environments, and success criteria
- Translate customer requirements into practical, scalable architecture recommendations
- Build long-term relationships with customer technical and business stakeholders
- Align technical strategy with renewal, adoption, and expansion goals
- Design, validate, and evolve solution architectures aligned to best practices and customer objectives
- Lead technical discovery, architecture reviews, and design workshops
- Provide guidance on deployment models, integrations, scalability, performance, and security
- Identify technical risks and drive mitigation strategies
- Partner with implementation teams, partners, and customer resources during onboarding and major initiatives
- Provide technical oversight and direction
- Support complex troubleshooting and act as an escalation point for architectural issues
- Validate solutions against desired outcomes and architectural intent
- Drive customer adoption and measurable value realization
- Remove adoption or consumption blockers
- Translate customer objectives into practical adoption roadmaps
- Identify expansion opportunities and coordinate with account teams
- Collaborate with Sales, Customer Success, Product, Support, and Engineering teams
- Provide customer feedback to influence product direction and roadmap alignment
- Share best practices across the Lighthouse team
- Contribute to internal documentation, enablement content, and architectural standards
Requirements
What you’ll need- 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles
- Strong background in designing and supporting complex enterprise solutions
- Experience working directly with customers in advisory or pre/post-sales technical roles
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Proven ability to operate independently with executive-level customers
- Strong problem-solving, communication, and relationship management skills
- Experience supporting large, complex enterprise accounts
- Familiarity with modern enterprise architectures, including cloud, identity, security, endpoint, virtualization, and integrations
- Experience influencing technical decisions without direct authority
- Prior experience in Customer Success, Architecture, or Professional Services organizations
- Must be eligible to work in the USA; employment-based immigration sponsorship is not available
Benefits
Comp & perks- Employee ownership
- Health insurance
- 401k with matching contributions
- Disability insurance
- Paid time off
- Growth opportunities
- Corporate bonus program eligibility