Omnissa

Consultant

• Lead implementation and champion adoption of solutions purchased by US Federal Government customers
• Provide Day-2 Operations Management for Omnissa Horizon solutions
• Work directly with customers and Omnissa employees on post-sales implementation and platform operations
• Lead workshops to understand and refine customer goals, missions, and technical requirements
• Propose and design technical solutions
• Implement and test technical solutions
• Document designs and procedures
• Transfer platform knowledge to customers
• Guide customers through successful adoption of the Omnissa platform for end users
• Become a trusted advisor through in-depth knowledge of Omnissa and adjacent products
• Challenge existing delivery processes and contribute to continuous improvement of consulting tools, knowledge, and Federal Secure Customer implementation methodology
• Participate in onboarding with a mentor and build relationships with Omnissa colleagues

Senior Consultant, Professional Services

Sales

• Lead channel business across 7–10 sales teams in the assigned territory
• Build and manage relationships with major resellers and solution providers
• Collaborate with Field Sales, Systems Engineering, Partner & Field Marketing, Alliances, and other partner teams
• Meet and exceed the assigned regional sales quota
• Drive strategic partner planning, enablement, sales acceleration, and pipeline generation
• Drive partner-initiated pipeline growth and sales opportunities for Omnissa products and solutions
• Develop focus partners to maximize Omnissa’s revenue potential
• Conduct business planning and marketing/demand-generation activities
• Drive account mapping and field-sales engagement for joint selling opportunities
• Deliver enablement sessions for partner sales and SE staff
• Build partner mindshare and position Omnissa as a strategic partner
• Work with Regional Sales Managers and sales leadership to grow revenue through national and regional resellers
• Develop and implement regional business plans
• Articulate Omnissa’s competitive advantages to end users and partners
• Manage deal registration, non-standard pricing, spiff payments, and sales processes
• Identify, develop, and acquire new partners
• Execute channel programs and drive sales and product training
• Conduct partner and end-customer events

Partner Sales Manager

Full-stack Engineer

• Design and develop architecture components on the Workspace ONE Intelligence Platform
• Participate in all phases of software development, including requirements, design, coding, testing, debugging, and performance tuning
• Own engineering initiatives and champion high ownership, continuous improvement, and engineering excellence
• Support peers with code reviews, design reviews, and technical insights
• Drive API excellence, including API versioning, REST versus GraphQL, performance, and usability
• Support the team's on-call responsibilities and identify opportunities to improve efficiency
• Use modern engineering tools, including AI-assisted development tools, while maintaining code quality and security standards

Senior Software Engineer

Technical Account Manager

• Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services
• Help customers become positive references, advance use cases and utilization of Omnissa software, and standardize on Omnissa technology
• Act as the customer’s single point of contact into Omnissa and trusted advisor
• Identify solutions, troubleshoot issues, and answer technical questions
• Communicate with C-level, managerial, and technical customer teams
• Advise customers on immediate needs and help develop strategy and technology roadmaps aligned with business outcomes
• Help customers understand evolving, upgrading, scaling, and scaling-up needs
• Provide project leadership for major Omnissa initiatives, including project management and solutions architecting
• Manage cross-functional Omnissa project teams across account teams, professional services, architecture, product development, engineering, marketing, and support
• Design and develop solutions for customer requirements and business objectives
• Maintain current functional and technical knowledge of the Omnissa product suite
• Manage competing requests across simultaneous client engagements
• Provide customer-driven product feedback to Product Management
• Document best practices for developing, deploying, and optimizing Omnissa solutions
• Serve as a front-line technical resource for best-practice and informal customer questions
• Advocate for customers to help drive ROI

Senior Technical Account Manager

• Design, develop, and deliver AI-powered application features and services
• Build and integrate LLM-based features, automation workflows, and intelligent user experiences into applications
• Develop backend services, APIs, and application logic interacting with AI/ML systems and models
• Collaborate with AI/ML engineers to integrate models into production-grade applications
• Build scalable and reliable distributed systems with strong performance and high availability
• Implement observability, monitoring, and logging for AI-driven application components
• Participate in system design, architecture discussions, and code reviews
• Continuously improve system performance, reliability, and developer productivity
• Stay current with AI technologies such as LLMs, embeddings, and agent frameworks, and apply them to product use cases
• Own engineering initiatives end-to-end and foster high ownership, continuous improvement, and engineering excellence

Technical Writer

• Serve as a widely recognized subject-matter expert across Horizon and related End User Computing / VDI technologies
• Provide technical guidance and mentoring to content developers and cross-functional teams
• Lead research, planning, and architecture of technical enablement content for complex product areas, suites, and end-to-end solutions
• Drive content architecture and platform/tooling improvement projects
• Author and publish authoritative technical guidance to TechZone and other channels
• Define new customer use cases and supporting solutions architecture using product roadmap knowledge and emerging industry trends
• Lead cross-functional, cross-geo content initiatives by setting schedules, delegating tasks, and reporting progress to senior leadership
• Advise product management and engineering on strategic initiatives influencing the product roadmap
• Serve as an escalation point for critical and complex customer and partner situations
• Represent Omnissa as a speaker at customer-facing presentations and industry events
• Mentor others through coaching and technical training
• Conduct competitive analysis of industry-wide documentation practices to evolve content styles, standards, and best practices

Principal Technical Content Developer

Architect

• Serve as a trusted technical advisor for assigned strategic customers
• Understand customer business goals, technical environments, and success criteria
• Translate customer requirements into practical, scalable architecture recommendations
• Build long-term relationships with customer technical and business stakeholders
• Align technical strategy with renewal, adoption, and expansion goals
• Design, validate, and evolve solution architectures aligned to best practices and customer objectives
• Lead technical discovery, architecture reviews, and design workshops
• Provide guidance on deployment models, integrations, scalability, performance, and security
• Identify technical risks and drive mitigation strategies
• Partner with implementation teams, partners, and customer resources during onboarding and major initiatives
• Provide technical oversight and direction
• Support complex troubleshooting and act as an escalation point for architectural issues
• Validate solutions against desired outcomes and architectural intent
• Drive customer adoption and measurable value realization
• Remove adoption or consumption blockers
• Translate customer objectives into practical adoption roadmaps
• Identify expansion opportunities and coordinate with account teams
• Collaborate with Sales, Customer Success, Product, Support, and Engineering teams
• Provide customer feedback to influence product direction and roadmap alignment
• Share best practices across the Lighthouse team
• Contribute to internal documentation, enablement content, and architectural standards

Lighthouse Architect

Product Manager

• Run day-to-day product management for Workspace ONE Launcher
• Own the Workspace ONE Launcher backlog across single-app and multi-app modes, staged and shared device check-in/check-out, and managed home screen experiences on Android
• Write epics and user stories with precise, testable acceptance criteria
• Groom the backlog with engineering to keep sprints loaded and unblocked
• Contribute to the frontline roadmap by researching customer requirements, sizing opportunities, and recommending prioritization
• Partner with UX on Launcher end-user and administrator workflows
• Support frontline go-to-market execution with Product Marketing, Sales, and Solution Engineering
• Contribute feature messaging, launch checklists, release notes input, and demo content
• Run release readiness for Launcher, coordinating with Documentation, Release Management, Localization, and Support
• Participate in customer and prospect calls to gather requirements, validate designs, and follow up on committed feature requests
• Track product usage and adoption metrics and build recurring reporting
• Triage inbound feature requests and escalations, partnering with Support and Engineering to reproduce issues, assess impact, and route fixes into the backlog
• Maintain internal enablement material, including demo environments, FAQs, and enablement decks
• Author and review customer-facing technical content covering Launcher configuration, deployment, and troubleshooting
• Report to the product leader for the Google & Frontline portfolio and work alongside a senior PM on portfolio strategy
• Travel to occasional conferences and customer visits (5%)